Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Genevieve White

Milton,FL

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Service Representative

Navy Federal Credit Union/Contractor
Pensacola, FL
08.2024 - Current
  • Researched customer accounts and identified errors in billing information.
  • Provided detailed explanations of products, services, and account options to customers.
  • Processed customer requests for new services or changes to existing accounts.
  • Verified accuracy of customer data and updated records accordingly.
  • Assisted customers with payment plan options to ensure timely payments on their accounts.
  • Developed strategies to increase customer satisfaction levels by providing excellent customer service.
  • Ensured compliance with company policies and procedures when handling customer transactions.
  • Collaborated with other departments to resolve complex customer issues quickly.
  • Identified potential fraud cases based on suspicious activity in a customer's account.
  • Provided technical assistance related to product features or troubleshooting problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Head Cook

Berryhill manor retirement center
Milton, FL
06.2023 - 08.2024
  • Developed and implemented daily, weekly, and monthly menus based on budget guidelines.
  • Ensured that all food safety regulations were followed in the kitchen.
  • Supervised a team of 8-10 cooks to ensure quality standards were met.
  • Maintained inventory of all food items and ensured proper storage techniques were used.
  • Ordered supplies, ingredients, and equipment needed for the kitchen.
  • Trained new staff members in safe food handling procedures and knife skills.
  • Monitored portion size and waste control to maintain cost effectiveness.
  • Created recipes for daily specials using seasonal ingredients available locally.
  • Assisted with menu planning and recipe development when necessary.
  • Kept up to date on industry trends in order to develop innovative dishes.
  • Performed regular maintenance checks on equipment such as ovens, stoves, fryers.
  • Followed recipes and procedures to prepare, season and cook food products.
  • Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
  • Kept kitchen, cooking utensils and storeroom clean and neat.
  • Served as lead cook, guiding and assisting training of less experienced cooks.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
  • Cut, chopped and sliced meat and produce to prepare for cooking.
  • Trained kitchen workers on culinary techniques.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Placed orders for food and supplies used for preparing and cooking meals.
  • Tested new recipes and menu items, following taste-test evaluation and procedural criteria.

Cashier

Murphy Express
Milton, FL
03.2021 - 06.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

CNA

Marianna Health And Rehabilitation Center
Marianna, FL
05.2020 - 01.2021
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Monitored food intake and output as directed by nursing staff.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Provided emotional support to family members during difficult times.
  • Transported residents within the facility as needed.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Cashier/Food Service Worker

Lil Caesar's Pizza
Covington, LA
04.2019 - 04.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Discounted purchases by scanning and redeeming coupons.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Served meals to customers in a friendly and courteous manner.
  • Greeted customers upon arrival in the dining area.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.

Education

High School Diploma -

Fontainebleau High School
Mandeville, LA
05-2021

Skills

  • Strong interpersonal skills
  • Cross-selling expertise
  • Merchandise upselling
  • Promotional support
  • Refunds processing
  • Sales expertise
  • In-store support
  • Communication Skills
  • Customer service excellence
  • Problem-solving skills
  • Professionalism
  • Retail store support
  • Account updating
  • Member account management
  • Multi-line phone talent
  • Following scripts

Affiliations

  • Mom of 2
  • Love to draw with my kids
  • Love going on walks
  • Love playing basketball

Certification

  • Cpr certified
  • Food handling safety certified

Timeline

Account Service Representative

Navy Federal Credit Union/Contractor
08.2024 - Current

Head Cook

Berryhill manor retirement center
06.2023 - 08.2024

Cashier

Murphy Express
03.2021 - 06.2022

CNA

Marianna Health And Rehabilitation Center
05.2020 - 01.2021

Cashier/Food Service Worker

Lil Caesar's Pizza
04.2019 - 04.2020
  • Cpr certified
  • Food handling safety certified

High School Diploma -

Fontainebleau High School

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Genevieve White