Genevieve White
Milton,FL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Service Representative
Navy Federal Credit Union/Contractor
Pensacola, FL
08.2024 - Current
- Researched customer accounts and identified errors in billing information.
- Provided detailed explanations of products, services, and account options to customers.
- Processed customer requests for new services or changes to existing accounts.
- Verified accuracy of customer data and updated records accordingly.
- Assisted customers with payment plan options to ensure timely payments on their accounts.
- Developed strategies to increase customer satisfaction levels by providing excellent customer service.
- Ensured compliance with company policies and procedures when handling customer transactions.
- Collaborated with other departments to resolve complex customer issues quickly.
- Identified potential fraud cases based on suspicious activity in a customer's account.
- Provided technical assistance related to product features or troubleshooting problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Head Cook
Berryhill manor retirement center
Milton, FL
06.2023 - 08.2024
- Developed and implemented daily, weekly, and monthly menus based on budget guidelines.
- Ensured that all food safety regulations were followed in the kitchen.
- Supervised a team of 8-10 cooks to ensure quality standards were met.
- Maintained inventory of all food items and ensured proper storage techniques were used.
- Ordered supplies, ingredients, and equipment needed for the kitchen.
- Trained new staff members in safe food handling procedures and knife skills.
- Monitored portion size and waste control to maintain cost effectiveness.
- Created recipes for daily specials using seasonal ingredients available locally.
- Assisted with menu planning and recipe development when necessary.
- Kept up to date on industry trends in order to develop innovative dishes.
- Performed regular maintenance checks on equipment such as ovens, stoves, fryers.
- Followed recipes and procedures to prepare, season and cook food products.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Checked freezer and refrigerator each day to verify proper functioning.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Trained kitchen workers on culinary techniques.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Placed orders for food and supplies used for preparing and cooking meals.
- Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
Cashier
Murphy Express
Milton, FL
03.2021 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
CNA
Marianna Health And Rehabilitation Center
Marianna, FL
05.2020 - 01.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Cashier/Food Service Worker
Lil Caesar's Pizza
Covington, LA
04.2019 - 04.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Discounted purchases by scanning and redeeming coupons.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Education
High School Diploma -
Fontainebleau High School
Mandeville, LA05-2021
Skills
- Strong interpersonal skills
- Cross-selling expertise
- Merchandise upselling
- Promotional support
- Refunds processing
- Sales expertise
- In-store support
- Communication Skills
- Customer service excellence
- Problem-solving skills
- Professionalism
- Retail store support
- Account updating
- Member account management
- Multi-line phone talent
- Following scripts
Affiliations
- Mom of 2
- Love to draw with my kids
- Love going on walks
- Love playing basketball
Certification
- Cpr certified
- Food handling safety certified
Timeline
Account Service Representative
Navy Federal Credit Union/Contractor
08.2024 - Current
Head Cook
Berryhill manor retirement center
06.2023 - 08.2024
Cashier
Murphy Express
03.2021 - 06.2022
CNA
Marianna Health And Rehabilitation Center
05.2020 - 01.2021
Cashier/Food Service Worker
Lil Caesar's Pizza
04.2019 - 04.2020
- Cpr certified
- Food handling safety certified
High School Diploma -
Fontainebleau High School