Genevieve Wickham
Akron,OH
Summary
Established Patient Care Technician offering CPR certified, clinical training in acute care, medical-surgical, critical care, skilled nursing, psychiatric, geriatric and rehabilitation units. Administered and assisted with glucose testing, injections, feedings and colostomy care. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations. Experience in Trauma and ICU care.
Overview
22
22
years of professional experience
Work History
Senior Technician Nursing - ICU
Cleveland Clinic Akron General
Akron, OH
10.2020 - Current
- Responded quickly to emergency situations in accordance with established protocols.
- Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
- Answered call lights promptly to respond to patient needs in a timely manner.
- Maintained a safe environment by adhering to infection control protocols and safety standards.
- Demonstrated excellent customer service skills when interacting with patients, visitors and other healthcare professionals.
- Assisted nurses with patient care activities such as bathing, dressing and feeding.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed patients' physical condition and reported changes to nursing staff.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Collaborated with nursing staff for efficient implementation of physician orders.
- Assisted with intubations, chest tubes, central lines, arterial lines and other invasive procedures.
- Maintained cleanliness standards within the ICU unit according to established policies.
- Provided end-of-life care for terminally ill patients including pain management and comfort measures.
- Performed comprehensive assessments and monitored vital signs of patients in the ICU.
- Provided excellent patient support and care to patients and families.
Nursing Assistant
Akron City Hospital
Akron, OH
10.2019 - 10.2020
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Implemented fall prevention techniques as specified in plan of care.
- Took vitals and blood sugars q4.
- Assisted and trained on patient ambulation
Manager
Gentlebrook
Hartville, OH
11.2015 - 03.2018
- Provided leadership, guidance and direction to team members in the delivery of quality care to residents.
- Scheduled regular meetings with department heads to discuss staffing needs, budget concerns or other administrative issues.
- Identified areas for improvement in operational procedures and implemented changes as needed.
- Developed and maintained relationships with resident families and staff.
- Collaborated with other departments to ensure a smooth transition between levels of care within the facility.
- Provided patient care along side of staff
- Provided training for staff in areas of assisted living and memory care units
- Maintained activity schedule for residents.
Front End Supervisor
Giant Eagle
Wadsworth, OH
05.2002 - 01.2014
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Verified cash drawer, counted money and balanced receipts.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Processed refunds and exchanges promptly according to established policies.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
Education
High School Diploma -
Springfield High School
Springfield, OH05-2014
Some College (No Degree) - Nursing
Stark State College
Canton, OHSkills
- Airway Management
- Vital Signs Monitoring
- Seizure Management
- Tracheostomy Care
- Trauma Management
- OSHA Compliance
- First Aid Training
- Self Motivation
- Activities Scheduling
- Care Planning
- Staff Development
- Loss Prevention Strategies
- Workplace Safety
- Customer Engagement
- Loss Prevention
- Customer Service
Timeline
Senior Technician Nursing - ICU
Cleveland Clinic Akron General
10.2020 - Current
Nursing Assistant
Akron City Hospital
10.2019 - 10.2020
Manager
Gentlebrook
11.2015 - 03.2018
Front End Supervisor
Giant Eagle
05.2002 - 01.2014
High School Diploma -
Springfield High School
Some College (No Degree) - Nursing
Stark State College
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