Genevieve (Gigi) Lefevere
Carmel,IN
Summary
Communications major at DePauw University with experience in guest management, marketing promotions, and youth programming. Demonstrated strengths in interpersonal communication, active listening, and message adaptation across diverse public-facing and team-based environments. Seeking a professional internship in communications or a related field.
Overview
3
3
years of professional experience
Work History
Extended School Enrichment Counselor
Carmel Clay Parks & Recreation
05.2024 - Current
- Supervise and engage 40+ kids daily
- Maintained safe. Programming spaces through discipline, crisis managements, and provided emergency communication under precedented time frames.
- Trained new staff members on program policies and procedures, fostering a cohesive and efficient team.
- Organized and led various clubs or extracurricular activities to further enrich students learning experiences beyond the classroom setting.
- Offered emotional support to students facing personal challenges by actively listening and providing guidance when appropriate.
- Developed strong relationships with students, fostering a positive and supportive environment for learning and growth.
Customer Care Representative
World Market
08.2023 - 05.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
- Engaged with 100+ customers per shift, providing tailored product information
- Used clear, solution-oriented communication to resolve concerns
- Maintained accuracy while balancing multiple responsibilities
Marketing Promotions Intern
185 Promotions
05.2023 - 08.2023
- Managed customer order communications through professional email correspondence, ensuring clarity and responsiveness
- Coordinated order fulfillment by tracking requests, assisting with deliveries, and resolving minor issues
- Acted as a liaison between customers and internal staff to support efficient order processing
- Contributed to overall business operations by handling time-sensitive errands and support tasks
- Worked with 200+ schools at all education levels as well as professional business inquiry
Education
Bachelor of Arts - Communications
Depauw University
Greencastle, IN05-2028
High School Diploma -
Carmel High School
Carmel, IN05-2024
Skills
- Strategic Communication
- Public Speaking
- Crisis Management
- Attention to Detail
- Problem Solving
- Time Management and Organization
- Conflict Resolution
- Leadership
- Customer service
Accomplishments
- CPR & First Aid - American Red Cross
- Conflict Mediation - Depauw University (2025)
Completed 18 hours Of necessary training
Timeline
Extended School Enrichment Counselor
Carmel Clay Parks & Recreation
05.2024 - Current
Customer Care Representative
World Market
08.2023 - 05.2024
Marketing Promotions Intern
185 Promotions
05.2023 - 08.2023
Bachelor of Arts - Communications
Depauw University
High School Diploma -
Carmel High School