Genevieve Hazel Eclevia
Perris,CA
Summary
At Trinity Insurance & Reinsurance Brokers Inc., I excelled as a Senior Policy Administration Specialist, enhancing customer satisfaction significantly through adept problem-solving and efficient office management. My expertise in report preparation and unwavering attention to detail ensured the integrity of client data and billing processes, embodying a results-driven approach with a blend of key hard and soft skills.
Overview
10
10
years of professional experience
Work History
Senior Policy Administration Specialist
Trinity Insurance & Reinsurance Brokers Inc.
08.2013 - 01.2024
- Partnered with the Account Officer in client servicing.
- Attended client's servicing concerns through email or call or as endorsed by Account Officer.
- Underwrite member enrollment details prior to forwarding to insurance provider.
- Checked correctness of the billing provider by the insurance provider prior to processing it in the billing system.
- Prepared active list, utilization report, billing and policy prior to sending out to client.
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
- Maintained high levels of confidentiality by safeguarding sensitive information, both physical and digital records.
- Assisted coworkers and staff members with special tasks when necessary.
Education
Bachelor of Science - Physical Therapy
Emilio Aguinaldo College
Manila, Philippines04.2004
Skills
- Office Management
- Report Preparation
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Document Control
Timeline
Senior Policy Administration Specialist
Trinity Insurance & Reinsurance Brokers Inc.
08.2013 - 01.2024
Bachelor of Science - Physical Therapy
Emilio Aguinaldo College
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