Genevieve Heyn

Displays efficient and effective teamwork in executing above and below wing duties for both regional and mainline aircraft. Trained in safe operation of jet bridges, tugs, and various ground service equipment. Consistently demonstrates strong knowledge of airline policies, IROPS procedures, security measures, and conflict resolution to ensure seamless gate operations. Persistently develops creative solutions to prioritize customer needs while maximizing revenue opportunities for the airline.

Collaborated with specialists to offer exemplary medical care to an expansive variety of patients. Responsible for administering medications, collecting various samples for laboratory testing, monitoring patient conditions, and assisting in both emergency and routine procedures.

Exercised 2/3yr old Thoroughbred racehorses, preparing them for successful careers on the track. Followed orders from the head trainer and cooperated with fellow riders in a physically demanding work environment.

Interacted with guests, performed check-in and check-out procedures, made reservations, took phone calls, authorized payments, and utilized advanced software to ensure all guests' needs were met.

Enthusiastically engaged with customers and provided informed recommendations on high-caliber instruments, performed multi-thousand dollar sales transactions, and served as an assistant guitar technician.