Genevieve Martinez
San Jose
Summary
Dynamic professional with extensive experience in customer relationship management, dedicated to enhancing customer satisfaction and retention. Proven ability to leverage persuasive communication techniques that drive sales and cultivate long-lasting customer loyalty. Recognized for a strong track record of collaboration with team members to meet sales objectives while fostering a positive and engaging store environment. Committed to delivering exceptional service and contributing to the overall success of the organization.
Overview
16
16
years of professional experience
Work History
Sales Associate
Five Below
07.2023 - 12.2023
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
Sales Associate
Ashley Furniture
11.2022 - 12.2022
- Maintained merchandise presentation standards, restocking shelves and organizing displays for optimal visibility.
- Collaborated with team members to achieve sales goals and maintain store operational flow.
Sales Associate
Five Below
10.2022 - 12.2022
- Trained new associates on customer service protocols and operational procedures to ensure consistency.
- Implemented inventory management practices, reducing stock discrepancies through regular audits.
Office Manager/Underwriter
Cornerstone Financial Group
08.2016 - 12.2016
- Reviewing and assessing client Insurance Proposals, IRA Statements, and Summary of Holdings in order to properly implement it in the clients’ application(s).
- Liaising with professionals and specialist at USA Financial to process applications.
- Writing applications and adding specific conditions when required.
- Processing checks when received.
- Responding to Advisor and Client questions regarding their retirement fund(s); processing Distribution request and Contribution request.
- Processing high volumes of Applications to move accounts to more profitable plans.
- Adhering to all Data protection and other regulatory requirements.
- Ensuring all applications comply with USA Financial guidelines and regulations.
- Creating and updating Summary of Holding (SOH) for clients.
- Contacting clients when necessary to update them on status of application(s), and requesting information or signatures for the application when needed.
Car Salesman
Folsom Lake Chrysler Dodge Jeep Ram
03.2016 - 05.2016
- Cultivated relationships with customers to understand needs and provide tailored vehicle options.
- Demonstrated product knowledge of Chrysler, Dodge, Jeep, and Ram vehicles to enhance customer experience.
Buyer Assistant for RSO Subcontracts
Space Systems Loral/West Valley Staffing
06.2012 - 11.2012
- Coordinate with Suppliers to track monthly Capacity Charts for Subcontracts Administrators.
- Analyzed market trends to inform strategic sourcing decisions and enhance supplier relationships.
- Implemented inventory management systems to improve stock accuracy and reduce excess inventory.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Maintained various management reports and tools including department Metrics/Scoreboards/Dashboards. Received specific assignments working closely with upper management.
- Provided a point of contact for all RSO Subcontracts Advisers for Move Requests, Archiving, IT request, Software Requests, and Facilities Requests.
Support Specialist IV
BAE SYSTEMS, INC
01.2008 - 06.2010
- Initially brought on as a Contractor/Administrative Assistant for Engineering. The position required a high level of communication skill in order to work closely with General Dynamics, Boeing, and SAIC.
- Responsible for Trademarking, Securing documents for program participants.
- Maintained and Secured program sensitive areas.
- Advanced to take on role of Support Specialist in Subcontract Department, working closely with management and other departments within the company.
- Generated various reports, including weekly outstanding subcontractor invoices.
- Managed and preparing confidential proprietary reports specifically for Vice President of Engineering.
- Initially supported five individuals; advanced to provide support to twelve staff member.
- Developed and implemented an intricate report system from scratch, requiring in-depth research and regular communication with four other departments in order to incorporate their data.
- Track Non-Disclosure Agreements, and coordinating with both Legal Department and Suppliers.
- Archived Non-Disclosure Agreements, Purchase Orders, Subcontracts, and various documents that include Request for Quotes, and Requests for Proposals.
- Responsible for developing and maintaining all key documents, including spreadsheets, graph/tables and presentations for all meetings. Process all travel expenditures and expense reports to budget with finance.
Education
Bachelor’s - Business Communications
DeVry University
06-2030
Certificate of completion - Pharmacy Technician License
Carrington College-Citrus Heights
11.2017
Skills
- Budget management and productivity enhancement
- Adaptable in high-pressure situations
- Effective management of time-sensitive projects
- Project coordination under pressure
- Decisive and adaptable
- Strong organizational and communication skills
- Experienced in optimizing processes for improved performance
- Proficient in Microsoft Office Suite
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
Timeline
Sales Associate
Five Below
07.2023 - 12.2023
Sales Associate
Ashley Furniture
11.2022 - 12.2022
Sales Associate
Five Below
10.2022 - 12.2022
Office Manager/Underwriter
Cornerstone Financial Group
08.2016 - 12.2016
Car Salesman
Folsom Lake Chrysler Dodge Jeep Ram
03.2016 - 05.2016
Buyer Assistant for RSO Subcontracts
Space Systems Loral/West Valley Staffing
06.2012 - 11.2012
Support Specialist IV
BAE SYSTEMS, INC
01.2008 - 06.2010
Certificate of completion - Pharmacy Technician License
Carrington College-Citrus Heights
Bachelor’s - Business Communications
DeVry University