GENEVIEVE M. CORBET
Yonkers,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I am seeking a company where I can continue to enhance professional skills and provide exceptional customer service.
Overview
17
17
years of professional experience
Work History
Legal Administrative Assistant
Pappalardo & Pappalardo, LLP
03.2016 - Current
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Scheduled and coordinated meetings between legal teams and clients.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
- Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
Client Care Specialist / Internal Medicine Service Coordinator
VCA Animal Specialty Center
05.2013 - 03.2016
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Developed and implemented customized care plans tailored to individual clients'' specific requirements.
- Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
- Liaised between internal departments to facilitate prompt resolution of complex cases, resulting in satisfied clients who appreciated the extra effort put forth on their behalf.
- Answered customer questions via telephone, email and live chat services.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Finalized sales, processed payments and scheduled deliveries.
- Proactively addressed potential client concerns, preventing escalated issues and maintaining a positive relationship.
- Collaborated closely with team members to ensure seamless delivery of client services.
Customer Service Representative
Magnificat Publishing Company
03.2007 - 05.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Education
Skills
- Excellent communication skills
- Database management
- Excellent planner and coordinator
- Multi-line phone proficiency
- Office Administration
- File Management
- Calendar Management
- Document Preparation
- Fast Learner
- Client Communication
- Billing and Invoicing
- Microsoft Office
Additional Information
- Articulate and well-spoken
- Advanced clerical knowledge
- Proficient in Microsoft Office
References
References available upon request
Timeline
Legal Administrative Assistant
Pappalardo & Pappalardo, LLP
03.2016 - Current
Client Care Specialist / Internal Medicine Service Coordinator
VCA Animal Specialty Center
05.2013 - 03.2016
Customer Service Representative
Magnificat Publishing Company
03.2007 - 05.2013
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