Dynamic Lab Assistant III at Kaiser Permanente Regional Lab with expertise in specimen processing and lab equipment maintenance. Proven ability to enhance laboratory efficiency and ensure accurate test results. Skilled in phlebotomy and trained in HIPAA compliance, fostering trust through exceptional patient interactions and meticulous documentation. Committed to delivering high-quality results in fast-paced environments.
Hi, I’m
Genevive Bernal-Juarez
Gustine,CA
Summary
Overview
11
years of professional experience
Work History
Kaiser Permanente Regional Lab
Lab Assistant III
04.2020 - Current
Job overview
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Childrens Hospital
Patient Service Representative
03.2019 - 04.2020
Job overview
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
CFMG
Medical Assistant
10.2016 - 10.2019
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Sutter Pacific Medical Foundation
Medical Assistant
09.2014 - 01.2016
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Boston Reed CollegeLivermore, CA
No Degree from CPT-1
09-2008
University Overview
Western Career CollegeSan Leandro
No Degree from Medical Assistant Certificate
07-2008
University Overview
Castlemont High SchoolOakland, CA
High School Diploma
06-2007
University Overview
Skills
- Laboratory techniques
- Specimen processing
- Lab equipment maintenance
- Lab inventory management
- Safe specimen handling
- Sharp critical thinker
- Data logging
- Trained in HIPAA compliance
- Lab equipment calibration
- PCR techniques
- Phlebotomy
- Documentation requirements
- Sample checking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Lab Assistant III
Kaiser Permanente Regional Lab
04.2020 - Current
Patient Service Representative
Childrens Hospital
03.2019 - 04.2020
Medical Assistant
CFMG
10.2016 - 10.2019
Medical Assistant
Sutter Pacific Medical Foundation
09.2014 - 01.2016
Boston Reed College
No Degree from CPT-1
Western Career College
No Degree from Medical Assistant Certificate
Castlemont High School
High School Diploma
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