Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Genevive Rizo

Union City,TN

Summary

Dynamic customer engagement professional with extensive experience at Cielito Lindo, excelling in cash handling and point-of-sale operations. Demonstrated success in effectively resolving complaints while maintaining a clean and organized environment. Strong communication skills consistently enhance guest satisfaction and build positive relationships. Aiming to leverage these competencies to further elevate customer experiences in future roles.

Overview

2
2
years of professional experience

Work History

Waitress

Cielito Lindo
Union City, TN
03.2025 - Current
  • Developed positive relationships with regular customers through friendly conversation.
  • Organized take-out orders efficiently according to customer requests.
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.

Receptionist

Holiday Inn Express Hotel
Union City, TN
02.2025 - 03.2025
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Verified visitors' identification cards before allowing access to the building.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Cashier/ Host

Los Portales Mexican Restaurant
Martin, TN
09.2023 - 01.2024
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered phone calls to assist customers with questions and orders.
  • Balanced cash drawers at the end of each shift.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.

Education

High School Diploma -

Obion County Central HighSchool
Troy, TN
05-2025

Skills

  • Customer Engagement
  • Cash handling
  • Point-of-sale operation
  • Order management
  • Communication skills
  • Problem solving

Accomplishments

  • OSHA Certified

Languages

Spanish
Native/ Bilingual

Timeline

Waitress

Cielito Lindo
03.2025 - Current

Receptionist

Holiday Inn Express Hotel
02.2025 - 03.2025

Cashier/ Host

Los Portales Mexican Restaurant
09.2023 - 01.2024

High School Diploma -

Obion County Central HighSchool

Similar Profiles

CREATE PROFILE
Genevive Rizo