Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Genghina Terriat-Bertrand

Yonkers,NY

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

General Manager

Red Lobster
04.2014 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed budget implementations, employee evaluations, and contract details.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

General Manager

Red Lobster
09.2013 - 04.2014
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Manager

Red Lobster
09.2010 - 09.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High School Diploma -

Orange High School
Orange, NJ
06.2001

Skills

  • P&L Management
  • Business Development
  • Schedule Management
  • Business Administration
  • Project Management
  • Performance Improvement
  • Relationship Building
  • Problem Resolution
  • Team Oversight
  • Labor Cost Controls
  • Networking Abilities
  • Motivation
  • Administrative Skills
  • Staff Development
  • Team Training and Development
  • Project Planning
  • Leadership and Team Building
  • Training and Coaching
  • Bilingual
  • Staff Training/Development
  • Performance Improvements
  • Team Player
  • Cost Analysis and Savings
  • Total Quality Management
  • Effective Leader
  • Consistently Meet Goals
  • Troubleshooting Expertise
  • Efficient Multi-Tasker

Accomplishments

  • Collaborated with team of 6 in the development of the service model rollout.
  • Supervision - Supervised region 47 team to monitor sales activity and goal achievement.
  • Documented and resolved manager visible which led to positive results in region 47 from 30% to 50% manager visible.
  • Assist Director of Operations Supervised team of 323 staff members.
  • Achieve top quartile results company ranking in FY23 by completing great cost control and guest building with accuracy and efficiency. Currently #33 YTD FY 24 in company ranking
  • Collaborated with team of 6 in the development of Training and developing our region in new rollout on schoox training.
  • Successfully completed assessment
  • People Developer in 2017

Languages

Creole
Native or Bilingual

Timeline

General Manager

Red Lobster
04.2014 - Current

General Manager

Red Lobster
09.2013 - 04.2014

Manager

Red Lobster
09.2010 - 09.2013

High School Diploma -

Orange High School

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Genghina Terriat-Bertrand