Genia Kaczmarek
Summary
A highly skilled and results-driven operations manager with over 15 years of experience across various industries, including logistics, customer relations, retail, healthcare, and business ownership. Proven expertise in strategic planning, team leadership, process optimization, inventory management, and supply chain coordination. Successfully managed and grew a cleaning business, overseeing client acquisition, service delivery, and financial operations. Strong background in customer relationship management, fostering repeat business, and ensuring operational efficiency. Demonstrates excellent problem-solving skills with a keen ability to streamline workflows and improve productivity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Scale Master, Customer Relations
R.J. Murray
01.2023 - Current
- Weighed incoming materials and metals, ensuring accurate measurement and documentation of all transactions
- Filled out and checked all paperwork, ensuring compliance with DOC and safety guidelines
- Managed databases for tracking inventory and tonnages using the SMS system, ensuring data integrity
- Optimized operational workflows through effective dispatching and scheduling
- Monitored supply chain logistics, ensuring accurate records for truck scheduling
Independent Contractor
Self-Employed
01.2020 - 01.2022
- Provided timely and accurate delivery services, ensuring customer satisfaction and meeting delivery expectations
- Managed deliveries of perishable goods, ensuring proper temperature control and product quality during transportation
- Streamlined order management to reduce errors, contributing to a high customer retention rate and positive feedback
- Strengthened the customer experience through clear communication and on-time deliveries, fostering repeat business
Store Manager
Hollywood Video
01.2005 - 01.2007
- Directed daily store operations, including inventory management, budget oversight, and staff training
- Implemented sales strategies that led to an increase in store revenue and enhanced customer experience
- Managed team performance through coaching and development, ensuring the highest standards in customer service
- Enforced compliance with company policies and industry regulations, including health and safety standards
Assistant Recreation Therapist
Sunrest Nursing Home
01.2003 - 01.2005
- Assisted in the development and implementation of therapeutic activity programs to engage residents in meaningful, fulfilling activities
- Managed documentation and reporting of attendance, ensuring compliance with regulatory requirements
- Worked with the Activity Director to plan and execute community and recreational activities, fostering a positive, supportive environment
- Ensured the protection of confidential resident information by adhering to HIPAA guidelines
Education
High School -
Sachem High School
Skills
- Operations management
- Safety requirements
- Document management
- Waste documentation
- Accurate recordkeeping
- Activity planning
- Housekeeping
- Supply inventory management
- Problem-solving
Certification
Introduction to ambulatory healthcare Management
Timeline
Scale Master, Customer Relations
R.J. Murray
01.2023 - Current
Independent Contractor
Self-Employed
01.2020 - 01.2022
Store Manager
Hollywood Video
01.2005 - 01.2007
Assistant Recreation Therapist
Sunrest Nursing Home
01.2003 - 01.2005
High School -
Sachem High School
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