Genice Rasul
Saint Clair Shores,,MI
Summary
Customer-focused professional with extensive experience in customer service, communication, and insurance processing. Seeking an underwriting position to analyze risk, ensure compliance, and provide exceptional client support.
Overview
16
16
years of professional experience
Work History
Member Services Advocate
AAA Life Insurance
Detroit, MI
03.2022 - Current
- Address insured and member complaints, achieving successful resolutions.
- Delivers swift, accurate, and stylish resolutions adhering to Member Experience guidelines.
- Effectively relays critical information to team members.
- Ensures accountability for both individual and team performance.
- Facilitates timely member enrollments per protocols.
- Leverage technical and manual resources to execute responsibilities efficiently.
- Mentors colleagues on departmental functions.
- Transfers members to appropriate teams according to necessity.
- Uphold integrity during all interactions.
Leasing Agent
Bayshore Properties
Merrillville, IN
02.2009 - 08.2019
- Coordinated contractors for tasks in vacant and occupied units.
- Conducted property inspections during tenant transitions.
- Enhanced resident recruitment via digital advertising.
- Ensured timely follow-up on tenant renewals.
- Escalated significant concerns to property manager for prompt resolution.
- Executed background checks on rental applicants.
- Fostered harmonious connections with renters.
- Guided prospective tenants through property tours, showcasing amenities.
- Managed daily functions and upkeep of multiple properties.
- Maintained precise records of tenant communication with management.
- Mediated disputes involving noise levels, encroachments, and parking spaces.
- Mentored team in applying effective sales techniques.
- Oversaw 20 inspections each month to facilitate move-ins and move-outs.
- Oversaw 30+ weekly property tours to showcase rental characteristics.
Education
Accounting
Henry Ford College
Dearborn, MIHigh School Diploma -
John R. Butchel High School
Akron, OHSkills
- Account Evaluation
- Accounts Receivable
- Accurate Application Evaluation
- Contract Compliance Management
- Customer Service
- Dedicated Team Player
- Detailed Financial Tracking
- Effective Phone Communication
- Efficiency in Task Management
- Financial Account Reconciliation
- Interpersonal Communication Skills
- Lease Compliance Audits
- Meticulous Attention to Detail
- Operational Management
- Project Management
- Relationship Building and Retention
- Strategic Development
- Strong Organizational and Follow Up Abilities
- Team Supervision
- Transaction Management
Timeline
Member Services Advocate
AAA Life Insurance
03.2022 - Current
Leasing Agent
Bayshore Properties
02.2009 - 08.2019
Accounting
Henry Ford College
High School Diploma -
John R. Butchel High School
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