Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genie Camarena

Glendale,AZ

Summary

Enthusiastic personality eager to win my day and provide excellent service to all whom I encounter. Effective communicator when interacting with clients using open-ended questions and reflective listening. Seasoned expert known for consistently encouraging achievement and maintaining relationships for customer retention. Highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.

Overview

10
10
years of professional experience

Work History

Leasing Consultant

EstrellaGateway
Avondale, AZ
06.2024 - Current
  • Utilized property management software, Entrata, for lead tracking, lease processing, rent collection, and reporting.
  • Greeted and qualified potential residents, effectively identifying their housing needs and matching them to available units.
  • Conducted property tours, highlighting key amenities and features to prospective residents.
  • Scheduled and followed up on tours, applications, and lease signings, ensuring timely and consistent communication.
  • Handled resident issues and maintenance requests with professionalism and urgency, contributing to a positive living experience and reputation.
  • Accurately prepared leasing documents, verified applications, and conducted background and credit checks to ensure qualified tenancies.
  • Maintained high occupancy rates by responding promptly to leasing inquiries, and effectively closing leases in a competitive market.
  • Collaborated with maintenance and property management teams to ensure units were move-in ready and met quality standards.
  • Built and nurtured strong relationships with prospective and current tenants, ensuring high resident satisfaction and retention.
  • Organized and executed community events to boost resident engagement, and enhance a sense of community.

Real Estate Agent

Libertas Real Estate
Goodyear, AZ
03.2022 - Current
  • Building genuine relationships with clients by having constant communication and celebrating every win or milestone
  • Established and maintained positive relationships with mortgage lenders, title agencies, builders, and all clients.
  • Self sufficient and organized data base
  • Thoroughly reviewed and educated clients on contracts to ensure proper decision making and understanding
  • Ensured all transactions followed state laws regarding real estate practices
  • Showed residential properties and explained features, value and benefits of available homes
  • Oversaw and negotiated offers for real estate purchases and home sale on clients' behalf
  • Promoted property sales through advertisements, open houses and participation in multiple listing services
  • Drafted contracts, purchase agreements, closing statements
  • Communicated with clients to determine property needs and budget constraints.

Hardware Installer

Younger Brothers Door & Trim
Phoenix, AZ
10.2021 - 03.2022
  • Operated hand tools and power tools.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Notified supervisors of faulty operations and defective materials to improve production.
  • Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
  • Logged inventory to track supply counts, organize equipment and gather important materials.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.

Collections Specialist

Discover Financial Services, DFS
Phoenix, AZ
06.2015 - 08.2021
  • Developed relationships with customers by listening, showing sincerity, understanding, empathy and rapport.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
  • Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
  • Promoted 5 times within company servicing balance transfers, customer service, FICO, Credit disputes and collections

Education

High School Diploma -

Apollo
Glendale
05.2013

Skills

  • Self aware
  • High-Energy Attitude
  • Honest and Ethical
  • Excellent Communicator
  • Goal setter
  • Organized
  • Business Leadership
  • Sales Tracking
  • Quick learner
  • Customer Consulting and relations
  • Creative Problem Solving
  • Adaptive Team Player
  • Positive and Professional
  • Great listener
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office and excel

Timeline

Leasing Consultant

EstrellaGateway
06.2024 - Current

Real Estate Agent

Libertas Real Estate
03.2022 - Current

Hardware Installer

Younger Brothers Door & Trim
10.2021 - 03.2022

Collections Specialist

Discover Financial Services, DFS
06.2015 - 08.2021

High School Diploma -

Apollo

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