Genie Hernandez
Arlington,TX
Summary
Proven track record of enhancing operational efficiency and customer loyalty at Fastenal, leveraging strengths in problem-solving and bilingual communication. Excelled in team collaboration and client relations, achieving significant improvements in supply chain processes and exceeding performance targets. Demonstrated exceptional attention to detail and work ethic, driving successful outcomes and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Associate/Account Specialist/Supply Chain Associate
Fastenal
07.2021 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Stayed current on industry trends and competitor pricing strategies to maintain a competitive edge in the marketplace.
- Exceeded performance targets consistently due to attention to detail, quick turnaround times, and reliable estimates.
- Collaborated with sales teams to ensure quotes were competitive and aligned with company objectives.
- Prepared bids and proposals to submit to clients and secure new business.
- Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
- Resolved discrepancies in shipment deliveries promptly, minimizing delays in order fulfillment processes.
- Coordinated with logistics partners to optimize shipping routes and reduce transportation costs.
- Reduced order fulfillment time by optimizing inventory management and warehouse operations.
- Facilitated smooth flow of information between various departments involved in the supply chain process, fostering a collaborative work environment.
- Enhanced supplier relationships through effective communication and collaboration, resulting in improved delivery times and product quality.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Box Truck Helper
Haslett Logistics (Amazon)
01.2021 - 05.2021
- Followed supervisor instructions to complete tasks on time.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Handled unexpected challenges calmly, such as traffic congestion or inclement weather conditions, adapting routes as necessary to maintain timeliness.
- Safeguarded company property by securing loads properly ensuring minimal damage during transport.
- Coordinated closely with warehouse staff to ensure correct loading of items while accounting for weight limits.
- Kept cargo secure during transit by using appropriate restraints and protective measures as needed.
Biller
Innovation Home Health
03.2015 - 05.2019
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Determined proper codes for medical records and patient services.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Followed up with appropriate parties to obtain prompt payments.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
Education
Associate of Arts - Nursing
Tarrant County College District
Fort Worth, TX05.2022
No Degree - Nursing
Dallas Baptist University
Dallas, TXHigh School Diploma -
Terra Environmental Research Institute
Miami, FL05.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Excellent work ethic
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate/Account Specialist/Supply Chain Associate
Fastenal
07.2021 - Current
Box Truck Helper
Haslett Logistics (Amazon)
01.2021 - 05.2021
Biller
Innovation Home Health
03.2015 - 05.2019
Associate of Arts - Nursing
Tarrant County College District
No Degree - Nursing
Dallas Baptist University
High School Diploma -
Terra Environmental Research Institute
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