I'm into documenteries (historic/Celebrities
Switchboard Operator
The Philadelphia Federation of Teachers
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Answered calls on Number ring and engaged customers with friendly, professional demeanor.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Documented messages and forwarded to correct individual.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Increased company-wide communication by promptly connecting internal calls between departments.
- Updated company directory regularly, ensuring accurate contact information for all employees and departments.
- Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Collaborated with team members to identify process improvements, resulting in more efficient call handling procedures.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Created and maintained company phone directory with current extensions and staff information.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
- Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Operated switchboard and routed incoming calls to appropriate departments.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Maintained accurate records of calls placed and received.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
