Hi, I’m
Genina Bautista
Las Vegas,NV
Summary
Talented and outgoing medical administrative professional with 7 yrs of experience in fast-paced medical office settings. Fast learner, self motivated with strong multitasking and communicating skills. Responsible, punctual and productive professional. Excellent in event planning, handling multiple projects and expertise in creating and producing customized marketing materials.
Overview
7
years of professional experience
Work History
Torrey Pines Rehabilitation Hospital
Administrative Assistant
11.2016 - 01.2024
Job overview
- Conducted routine room inspections, identifying areas needing improvement to eliminating hazards posed to residents or staff, supervised housekeeping staff with disinfection procedures, ensured patients bed are made for continuous compliance with regulations and patient satisfaction.
- Coordinated referrals through Careport Intake portal, responded promptly to email and phone inquiries.
- Scheduled and conducted facility tours with patients and their families, provided informational materials to promote services offered, answered questions and explained the admissions process.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
- Learned and adapted quickly to new technology and software applications.
- Enforced strict data validation rules, verified insurance eligibility and back tracked new admissions prior hospital stay to maintain accuracy and completeness of clinical data.
- Worked directly with the Marketing Director, generated dynamic marketing content and strategies, created marketing materials ,prepared and distributed marketing gifts to hospital case managers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Torrey Pines Rehabilitation Hospital
Staffing Coordinator
03.2018 - 11.2023
Job overview
- Collaborated with manager to determine department's short and long-term hiring needs.
- Generated and analyzed reports to monitor employees absence, request offs and other.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Remained solutions-oriented in face of complex problems specifically with staffing shortage to assist clinical management and overall business direction.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Tomas Claudio Colleges, Philippines
Bachelor of Science from Secondary Education
04.2014
Skills
- Critical thinking abilities
- Attention to Detail
- Phone and Email Etiquette
- Time Management
- Multitasking and Organization
- Customer Service
- Data Entry
- Positive Attitude
- Scheduling and calendar management
- Microsoft Office
- Tech-Savvy
- Artistic
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Staffing Coordinator
Torrey Pines Rehabilitation Hospital
03.2018 - 11.2023
Administrative Assistant
Torrey Pines Rehabilitation Hospital
11.2016 - 01.2024
Tomas Claudio Colleges
Bachelor of Science from Secondary Education
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