Genine Grens
CARPENTERSVILLE,IL
Summary
Dynamic professional with experience at Petco, excelling in customer service and relationship building. Proven track record of enhancing client satisfaction and driving sales through effective product recommendations and merchandising. Skilled in multitasking and organization, consistently delivering exceptional results while fostering a collaborative team environment.
Experienced with companion animal care management, focusing on team leadership and welfare enhancement. Utilizes knowledge of animal behavior and health to create effective care plans and training programs. Track record of improving team efficiency and ensuring high standards of animal care.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
37
37
years of professional experience
Work History
Companion Animal Leader
Petco
12.2024 - Current
- Streamlined daily operations for increased efficiency through effective scheduling, task delegation, and staff management.
- Ensured a safe and comfortable environment for all companion animals by maintaining clean facilities and regularly inspecting equipment.
- Collaborated with veterinarians to create individualized health plans for each companion animal under our care, improving overall wellness outcomes.
- Managed budgetary constraints effectively, optimizing resource allocation without compromising the quality of care provided to companion animals.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
Senior Dog Stylist
Pampered Tails Dog Grooming
05.2011 - 05.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy skin and coat based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and service recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
Grooming Apprentice
Petco, Algonquin IL
04.2010 - 05.2011
Trust Officer
Bank of America
09.2006 - 03.2010
- Managed complex portfolios for high-net-worth clients, optimizing their investment strategies.
- Ensured regulatory compliance by staying updated on industry guidelines and applying them in daily operations.
- Developed strong relationships with clients by providing personalized service and understanding their financial needs.
- Contributed to the overall success of the trust department by participating in cross-functional projects and initiatives.
- Collaborated with internal teams to create customized wealth management solutions for each client''s unique goals and circumstances.
Trust Officer
LaSalle Bank
10.1996 - 09.2006
Various Positions Held
Dovenmuehle Mortgage Inc.
08.1988 - 10.1996
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL1988
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Creative thinking
- Teamwork and collaboration
- Excellent communication
- Store opening and closing
- Relationship building and management
- Organization
- Product recommendations
- Brand promotion
- Product merchandising
- Inventory management
- Schedule management
- Sales promotions
Timeline
Companion Animal Leader
Petco
12.2024 - Current
Senior Dog Stylist
Pampered Tails Dog Grooming
05.2011 - 05.2024
Grooming Apprentice
Petco, Algonquin IL
04.2010 - 05.2011
Trust Officer
Bank of America
09.2006 - 03.2010
Trust Officer
LaSalle Bank
10.1996 - 09.2006
Various Positions Held
Dovenmuehle Mortgage Inc.
08.1988 - 10.1996
High School Diploma -
Dundee Crown High School
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