Genine Mangosing
Redlands,CA
Summary
Highly experienced multi-unit manager with a proven track record of launching 6 new markets. Skilled in project management and adept at handling high volume workloads during manning shortages. Known for impeccable attention to detail and renowned customer service. Demonstrated expertise in team leadership and development.
Overview
11
11
years of professional experience
Work History
Market Manager
Aftermath Services LLC
Rancho Cucamonga, CA
02.2021 - 05.2024
- Market Manager with 5+ years of experience in the Biohazard Remediation industry, responsible for leading cross-functional teams to deliver complex projects on time and within budget
- Successfully managed operations of 10 offices spanning California and Nevada
- Demonstrated ability to increase efficiency, productivity, and customer satisfaction
- Conducted ongoing training for employee development in process, procedures, and safety compliance
- Managed and optimized staffing needs across multiple offices.
- Assisted in estimating jobs, managing projects, and conducting final job audits
- Played a key role in the initiation of new shop locations through facilitating license acquisition, conducting candidate interviews, and overseeing supply and equipment orders.
- Coached and ensured team members were accountable for their job performance
- Implemented a rewards and recognition program to acknowledge high-performing team members.
- Full P&L responsibility.
- Reduced and controlled expenses by improving resource allocation.
- Created talent development plans for current employees and built high-performing marketing team.
District Manager
Aftermath Services LLC
Rancho Cucamonga, CA
03.2019 - 02.2021
- Managed logistics and travel expenses for all Southern California jobs.
- Ensured optimal performance and upkeep of vehicles
- Ensured continuous professional development through training programs focused on process, procedure, and safety compliance
- Led on-site customer interactions and project managed jobs, ensuring accurate documentation for easy processing of insurance and self-pay jobs
- Managed monthly scheduling and approved requested day off.
- Processing all expense reports.
Assistant Supervisor
Aftermath Services LLC
Rancho Cucamonga, CA
03.2018 - 03.2019
- Work hand-in-hand with the team to clean up after suicides, homicides, unattended deaths, or accidents, while adhering to all OSHA Rules and Regulations
- Will aid the Supervisor in coordinating logistics and travel for the team.
- Complied with company policies, objectives and communication goals.
- Maintained a clean and safe workplace environment.
Custom Protections Officer Lead
G4S
Buena Park, CA
05.2017 - 02.2018
- Proven leader and subject matter expert
- Served as the primary officer responsible for training new employees on the day shift.
- Ensuring all employees receive equal training.
- Investigated suspicious persons and situations and illegal activity in patrol area.
- Maintained positive working relationship with fellow staff and management.
- Mentored specific employees on areas in need of improvement.
- Explained goals and expectations required of trainees.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Custom Protections Officer I
G4S
Buena Park, CA
07.2016 - 05.2017
- Provided assistance to customers, employees and visitors in a courteous and professional manner
- Investigate and prepare reports on accidents, incidents, and suspicious activities
- Responsible for keeping the facility secured.
Security Officer II
OC Patrol Private Security
Placentia, CA
06.2013 - 07.2016
- Demonstrated leadership skills and expertise in subject matter.
- Took on role as head of training, hiring, and operational management after being promoted to the management team.
- Optimized compliance with Standard Operating Procedures, rules, and regulations through improved training strategies.
- Oversaw the security and privacy measures for 47 customer accounts, consisting of an average of 25 units per account, including large-scale commercial properties and shopping centers.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Education
Bachelor of Science - Criminal Justice
Westwood College
Anaheim, CA05-2012
Skills
- Project management
- Customer service
- Leadership
- Training and development
- Process and procedure implementation
- Safety compliance
- Performance management
- Strategic Planning
- Operations Management
- Territory Management
- Marketing Strategy Development
- Scheduling and maintaining staffing needs
- Expense processing
- OSHA compliance
- Operational management
- Consultative Selling Techniques
- Time Management
Timeline
Market Manager
Aftermath Services LLC
02.2021 - 05.2024
District Manager
Aftermath Services LLC
03.2019 - 02.2021
Assistant Supervisor
Aftermath Services LLC
03.2018 - 03.2019
Custom Protections Officer Lead
G4S
05.2017 - 02.2018
Custom Protections Officer I
G4S
07.2016 - 05.2017
Security Officer II
OC Patrol Private Security
06.2013 - 07.2016
Bachelor of Science - Criminal Justice
Westwood College
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