Genine Meekins
East New Market,MD
Summary
Detail-oriented telecommunications specialist with a strong foundation in data analysis and project management. Proven track record in supporting communication systems and mentoring at-risk youth, fostering effective team building and conflict resolution. Proven ability in crisis intervention and team building, enhancing program effectiveness through strategic conflict resolution and staff training. Experienced telecommunications specialist with a strong focus on crisis intervention, conflict resolution, and team building. Proven ability to enhance system performance and improve operational effectiveness through effective training and customer complaint resolution.
Overview
16
16
years of professional experience
Work History
Telecommunications Specialist/Registration Representative
University Of Maryland Medical System
Easton, MD
03.2008 - 02.2024
- Monitored system performance, identifying areas for improvement to enhance reliability.
- Configured telecommunications equipment for medical facilities to ensure optimal functionality.
- Trained staff on new telecom technologies and systems, such as [specific technologies or systems], to improve operational effectiveness.
- Maintained meticulous and comprehensive documentation of telecommunications infrastructure and services, ensuring all details were accurately recorded.
- Ensured compliance with industry standards and regulations for telecommunications systems.
- Investigated and resolved customer complaints related to service interruptions with a sense of urgency, ensuring that technical issues were promptly addressed.
- Configured automated network services to maximize reliability and efficiency.
- Regularly updated knowledge base documents with accurate information on telecom system components.
Mentor, At-Risk Youth
Talbot County Department of Social Services
Easton, MD
01.2021 - 06.2023
- I participated in and managed supervised family visits.
- Kept detailed accounts of interactions with participants.
- Guided at-risk youth through personalized mentoring sessions.
- Developed and implemented engaging educational activities for participants.
- Provided crisis intervention and conflict resolution strategies for youth.
- Maintained accurate records of mentoring sessions and progress notes.
- Established trusting relationships to foster a supportive environment for youth.
- Provided referrals to outside resources when necessary.
- Conducted assessments of at-risk youth's strengths and weaknesses to determine appropriate interventions.
- Actively listened to concerns expressed by participants during conversations.
- Encouraged open dialogue between mentor and mentee about personal experiences, feelings, and emotions.
- Organized group activities to promote team building among the mentees.
- Assessed needs of families involved in order to provide additional support services when needed.
Education
Master of Arts - Sociology
Salisbury University
Salisbury, Maryland, MD06-2029
Associate of Applied Science -
Chesapeake College
Wye Mills, MD06-2014
Associate of Arts -
School of Theology
Salisbury, MD01-2004
High School Diploma -
Cambridge South Dorchester
Cambridge MD06-1988
Skills
- Research methodology
- Data analysis
- Project management
- Crisis intervention
- Conflict resolution
- Team building
References
References available upon request.
Timeline
Mentor, At-Risk Youth
Talbot County Department of Social Services
01.2021 - 06.2023
Telecommunications Specialist/Registration Representative
University Of Maryland Medical System
03.2008 - 02.2024
Master of Arts - Sociology
Salisbury University
Associate of Applied Science -
Chesapeake College
Associate of Arts -
School of Theology
High School Diploma -
Cambridge South Dorchester