Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Genet Tefera

Durham,NC

Summary

I’m a passionate and results-driven professional with hands-on experience at Amazon LLC, where I’ve focused on enhancing warehouse safety and boosting productivity through teamwork. I enjoy tackling challenges, whether it’s streamlining package handling or finding innovative solutions to improve operations. I take pride in mentoring my team, emphasizing the importance of safety protocols while creating an environment built on trust and reliability. My goal is to foster a workplace where everyone feels valued and empowered to contribute to our shared success.

Overview

25
25
years of professional experience

Work History

Sortation Associate

Amazon LLC
10.2020 - Current
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.

Environmental Health Technician

Cree
03.2019 - 08.2020
  • Reduced hazardous waste by implementing proper waste disposal methods and training staff on sustainable practices.
  • Streamlined inspection processes through the implementation of digital reporting tools, resulting in increased efficiency and accuracy.
  • Facilitated the development of stronger relationships between the organization and regulatory agencies through open communication and active participation in meetings.
  • Enhanced public safety by identifying and addressing potential health risks in residential, commercial, and industrial settings.

Customer Service Representative

Meron Boutique
02.2015 - 03.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Janitor

St. Mary Cleaning
04.2010 - 05.2015
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.

Cafe Owner

Geni Cafe
02.2000 - 02.2005
  • Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Mentored and trained employees to improve performance and encourage professional growth.
  • Enhanced customer loyalty through exceptional service and consistent product quality.

Education

High School Diploma -

Lideta High School
Addis Ababa, Ethiopia
05.1994

Skills

  • Package handling
  • Sorting Accuracy
  • Warehouse Safety
  • Stock management
  • Problem-solving skills
  • Reliability
  • Dependability
  • Organizational Skills
  • Task Prioritization
  • Safety Protocols
  • Logistics understanding

Languages

Amharic
Native or Bilingual
English
Native or Bilingual

Timeline

Sortation Associate

Amazon LLC
10.2020 - Current

Environmental Health Technician

Cree
03.2019 - 08.2020

Customer Service Representative

Meron Boutique
02.2015 - 03.2017

Janitor

St. Mary Cleaning
04.2010 - 05.2015

Cafe Owner

Geni Cafe
02.2000 - 02.2005

High School Diploma -

Lideta High School

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Genet Tefera