Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genise Davis

Sharpsburg,NC

Summary

Seeking Employment in a business that would fulfill my long-term goals as well as provide opportunity for advancement benefiting both the company and myself.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Shipping Office Tech

Cummins
09.2021 - Current
  • Handles the administrative and operational aspects of shipping and receiving processes. This includes managing inventory, preparing shipping documents, and tracking shipments. They also may assist with tasks like packaging items, operating warehouse equipment, and communicating with customers or carriers. 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
  • Trained new employees on company policies, procedures, and software applications for seamless integration into the team.

Forklift Operator /Driver Box Truck

OIC
01.2016 - 04.2020
  • Operate powered industrial trucks to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks, into railroad cars or trucks or storage facilities.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.

Forklift Operator

UNLA
11.2015 - 03.2016
  • Pull orders, load and unload trucks, for our blending line.also stacked products in the warehouses operated sit down, stand up, squeeze lift, etc.
  • Seasonal

Security Officer

Allied Barton
01.2012 - 01.2015
  • I was responsible for providing a safe and secure environment for visitors and employees at the corporate office. Direct responsibilities include providing basic security services, investigations, personal protection, traffic control assignments, and emergency services.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Deputy Field Officer

Organizing for America
01.2011 - 01.2012
  • Canvassed all over Eastern North Carolina to register and inform voters. Walked around 10 miles daily. Another aspect of the job was to train and supervise volunteers and new hires. In preparing for my training duties I had to learn every position so that I could be well equipped enough to train others. Also part of the job title was making incoming and outgoing calls I was in charge of making 200-300 calls a day sometimes more. Another duty was to plan and prepare for events for the public. I was also the data entry clerk receiving and putting information into the company database. I was in control of printing out needed information for the groups everyday packets that included call list of 500 or more and also walk packets of 500 more daily.
  • Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
  • Supported organizational goals by collaborating with cross-functional teams to achieve shared objectives in the field.

Retention/Customer Service

Century link
01.2010 - 01.2011
  • Prepare management reports using Microsoft Excel. Create invoices and picking tickets for the service orders and equipment Research and resolve billing issues. I also excelled within a fast-paced environment, continually taking on increased levels of responsibilities.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

West Corp.
10.2004 - 02.2006
  • Handling incoming calls greeting customers in a professional manner. Also upgrading and making changes to the account that meets their needs and concerns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Shipping Clerk

Smithfield Packing
02.2001 - 01.2005
  • Prepare management reports using pivot tables and lookups with Microsoft Excel. Create invoices and picking tickets for the next day loads. Manage payroll and yard inventory. Research and resolve billing and receiving logs. I also excelled within a fast-paced environment, continually taking on increased levels of responsibilities such as our Chep program and Nistevo etc.
  • Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.

Education

Diploma - Business

Rocky Mount Senior High
Rocky Mount, NC
01.1998

Some College - Criminal Justice

Strayer University

Skills

  • Experienced with proprietary software for data entry and retrieval; update and maintain customer data; familiar with general office equipment including copiers, fax machines, and 10-key calculators Skilled in customer service and telephone operations; handle customer inquiries and phone presentations in a professional manner Trained in various emergency situations as telephone operator; identify problems and coordinate emergency response Proficiency in managing account receivable, generating invoices, and monthly statements for clients Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, and MS Access and able to learn proprietary systems/applications quickly and easily Communication-Persuasive communicator with well developed presentation and negotiation skills as well as organizational skills
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Certification

Forklift License

Timeline

Shipping Office Tech

Cummins
09.2021 - Current

Forklift Operator /Driver Box Truck

OIC
01.2016 - 04.2020

Forklift Operator

UNLA
11.2015 - 03.2016

Security Officer

Allied Barton
01.2012 - 01.2015

Deputy Field Officer

Organizing for America
01.2011 - 01.2012

Retention/Customer Service

Century link
01.2010 - 01.2011

Customer Service Representative

West Corp.
10.2004 - 02.2006

Shipping Clerk

Smithfield Packing
02.2001 - 01.2005

Diploma - Business

Rocky Mount Senior High

Some College - Criminal Justice

Strayer University

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Genise Davis