Genise Goseyun
Cibecue,AZ
Summary
Multitasking professional offering exemplary skills in keeping accurate records and documentation and mentoring new employees. Determined Assistant Dispatch Supervisor, proudly offering many years' experience coordinating logistics activity and monitoring performance, is known for analyzing situations and finding the appropriate solutions to problems. Offering exemplary team player, leadership, and critical thinking talents.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Acting Assistant Dispatch Supervisor
W.M.A.T Police Department
Whiteriver , AZ
12.2022 - Current
- Received emergency and non-emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored radio frequencies to ensure proper communication between police officers in the field and dispatch staff.
- Coordinated with other law enforcement agencies to provide assistance during high priority events or incidents.
- Assigned personnel to respond to various incident types such as traffic collisions, medical aid requests, burglaries, disturbances.
- Maintained accurate records of all calls received and actions taken for future reference.
- Dispatched units to a variety of locations based on priority levels and available resources.
- Provided pre-arrival instructions over the phone when necessary for medical emergencies.
- Responded quickly to inquiries from citizens regarding police activity in their area.
- Verified that responding officers had arrived at scene safely by confirming their 10-codes via radio transmissions.
- Entered data into computer systems used for tracking information related to police operations.
- Utilized standard operating procedures while providing services during emergency situations.
- Established contact with victims or witnesses who may have pertinent information regarding an ongoing investigation.
- Analyzed incoming data collected from multiple sources including 911 calls, emails, texts.
- Conducted research using specialized databases such as NCIC
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Adhered to strict confidentiality protocols when handling sensitive material or privileged information.
- Provided support services such as warrant checks and background searches for officers in the field upon request.
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Used radio, telephone and computer system to update first responders with new information.
Direct Care Giver
TLC Supported Living Services
Show Low, AZ
06.2022 - 12.2022
- Assisted individuals with daily living activities, including personal hygiene, dressing, and meal preparation.
- Monitored vital signs such as pulse rate, temperature and respiration.
- Observed changes in client's physical or mental condition and reported any changes to the appropriate personnel.
- Encouraged clients to be as independent as possible while providing necessary assistance when needed.
- Assisted with recreational activities designed to stimulate physical and mental wellbeing.
- Developed individualized plans of care based on each client's needs and preferences.
- Provided guidance in developing self-care skills such as grooming, feeding, bathing, toileting habits.
- Collaborated with interdisciplinary team members to develop treatment plans for clients.
- Adhered to all safety regulations including infection control practices when caring for patients and clients.
- Participated in educational programs related to job duties and professional development opportunities.
- Developed a trusting relationship with each client through positive reinforcement techniques.
- Implemented behavior modification strategies that encouraged positive behaviors from clients.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented current patient information to update vital signs, behaviors and eating habits.
Cashier
Carrizo Gas Station
Carrizo, AZ
02.2022 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Surveillance
Hondah Casino
Hondah, AZ
08.2021 - 02.2022
- Monitored surveillance cameras throughout patrol areas for potential threats or suspicious behavior.
- Monitored surveillance cameras in order to detect potential criminal activity.
- Conducted surveillance operations to monitor suspect activities.
- Monitored surveillance cameras for suspicious activity or persons.
- Monitored access control systems and surveillance cameras.
- Conducted surveillance of retail stores to identify and apprehend shoplifters.
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
- Used radio, phone or computer to document and dispatch security and communicate with other personnels.
Cashier
Safeway
Show Low, AZ
10.2020 - 08.2021
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
Non Emergency Medical Transportation Driver
Az Meds
Mesa, AZ
08.2016 - 05.2020
- Provided safe and timely transportation for patients to medical appointments.
- Maintained records of patient pick-up, drop-off times and destinations in log book.
- Inspected vehicle daily to ensure safety and cleanliness standards were met.
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Complied with all applicable traffic laws while operating a company vehicle.
- Adhered to safety protocols and procedures established by the organization at all times.
- Ensured that all required documents were up-to-date and valid before each trip.
- Provided assistance with loading and unloading luggage or other items from vehicles when requested by customers.
- Reported any incidents or accidents involving vehicles immediately after they occurred.
- Kept detailed records of fuel purchases, mileage, tolls. for reimbursement purposes on monthly basis.
- Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time..
Police Communications Dispatcher
W.M.A.T Police Department
Cibecue, AZ
09.2001 - 08.2014
- Received emergency and non-emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored radio frequencies to ensure proper communication between police officers in the field and dispatch staff.
- Assigned personnel to respond to various incident types such as traffic collisions, medical aid requests, burglaries, disturbances.
- Maintained accurate records of all calls received and actions taken for future reference.
- Dispatched units to a variety of locations based on priority levels and available resources.
- Responded quickly to inquiries from citizens regarding police activity in their area.
- Kept up-to-date on local criminal activity through review of incident reports and briefings from supervisors.
- Analyzed incoming data collected from multiple sources including 911 calls, emails, texts.
- Created daily shift logs detailing all activities performed throughout a shift.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone system to update first responders with new information.
Education
High School Diploma -
Cibecue High School
Cibecue Az05-2001
Skills
- Employee Training
- Schedule checking and oversight
- Mentoring and training
- Positive communication skills
- Scheduling expertise
- Incident Reporting
- Knowledgeable in [Software]
- Records Maintenance
- Updating logs
- Critical thinker
- Stress Tolerance
- Verifying coverage
Certification
- Certified Dispatcher
Languages
English
Professional
Apache
Professional
References
References available upon request.
Timeline
Acting Assistant Dispatch Supervisor
W.M.A.T Police Department
12.2022 - Current
Direct Care Giver
TLC Supported Living Services
06.2022 - 12.2022
Cashier
Carrizo Gas Station
02.2022 - 06.2022
Surveillance
Hondah Casino
08.2021 - 02.2022
Cashier
Safeway
10.2020 - 08.2021
Non Emergency Medical Transportation Driver
Az Meds
08.2016 - 05.2020
Police Communications Dispatcher
W.M.A.T Police Department
09.2001 - 08.2014
High School Diploma -
Cibecue High School
Similar Profiles
Jodi BrownJodi Brown
Patrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal AffairsPatrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal Affairs
Julio GuerreroJulio Guerrero
Sr. Police Officer at Department of Veterans Affairs Police DepartmentSr. Police Officer at Department of Veterans Affairs Police Department
Martan DyeMartan Dye
Senior Police Officer at Department of Veterans Affairs Police DepartmentSenior Police Officer at Department of Veterans Affairs Police Department
Evangeline ChildsEvangeline Childs
Laborer at District 1 Home Improvement WeatherizationLaborer at District 1 Home Improvement Weatherization
Margelynn SusanMargelynn Susan
Facility Maintenance Worker at Cibecue Community SchoolFacility Maintenance Worker at Cibecue Community School