Summary
Overview
Work History
Education
Skills
Assessments
References
Timeline
GeneralManager

Genise Southern

Whiteville,NC

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Randstad
Whiteville, NC
08.2023 - Current
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Customer Service Representative

Sykes Work from Home
Tampa, FL
11.2021 - 12.2022
  • Assisted customers with a warm and professional attitude
  • Assisted customers with questions
  • Assisted with technical support duties
  • Performed data entry for customer information
  • Kept records of customer complaints
  • Managed customer accounts
  • Monitored claims and physician-related services.

Sams Club Warehouse

Hire Dynamics
Lumberton, NC
09.2020 - 12.2020
  • Packing

Cashier/Customer Service

Walmart
Elizabethtown, NC
08.2018 - 12.2018
  • My position was to ring up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change
  • My accomplishments as a cashier/customer service is that I provided exceptional customer service while managing inventory and ensuring accuracy.

Cashier

scotchman
Clarkton, NC
06.2018 - 08.2018
  • Greet, customers, ring up sales, bag items, accept forms of payments, stock inventory, and keep store cleaned.

kill floor

Smithfield Foods
Tarheel, NC
01.2018 - 06.2018
  • Kill Floor Chitterlings's

Cashier/Cook

Zaxby's
Whiteville, NC
02.2017 - 01.2018
  • Greet guests, enter guests order, accept payments from guest, give correct change, bag up guests order and properly present order to guest
  • Stocking supplies of condiments, responsible for answering telephone, and taking guests orders over the phone
  • As a cook, I would receive and stock inventory, prepare and cook orders, while keeping the kitchen cleaned and maintaining food safety.

Education

High school or equivalent -

Whiteville High School

High school or equivalent -

Skills

  • Customer Service
  • Fast Food
  • Food Prep
  • Food Service
  • Team Member
  • Crew Member
  • Cashiering
  • Cash Handling
  • Kitchen Experience
  • Cleaning Experience
  • Food Production
  • Cooking
  • Shipping & Receiving
  • Warehouse Experience
  • Food Handling
  • Packaging
  • Restaurant experience
  • Food Safety
  • Order Picking
  • Windows
  • Social media marketing
  • Communication skills
  • Google Suite
  • Social media strategy
  • Google Docs
  • Organizational skills
  • Filing
  • Data Entry
  • Database Research
  • Appointment Scheduling

Assessments

  • Customer service, Proficient, 08/01/21, Identifying and resolving common customer issues
  • Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
  • Sales skills, Proficient, 08/01/21, Influencing and negotiating with customers
  • Sales skills, Proficient, 08/01/20, Influencing and negotiating with customers
  • Attention to detail, Proficient, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity

References

References available upon request.

Timeline

Customer Care Representative

Randstad
08.2023 - Current

Customer Service Representative

Sykes Work from Home
11.2021 - 12.2022

Sams Club Warehouse

Hire Dynamics
09.2020 - 12.2020

Cashier/Customer Service

Walmart
08.2018 - 12.2018

Cashier

scotchman
06.2018 - 08.2018

kill floor

Smithfield Foods
01.2018 - 06.2018

Cashier/Cook

Zaxby's
02.2017 - 01.2018

High school or equivalent -

Whiteville High School

High school or equivalent -

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