Overview
Work History
Education
Skills
Timeline
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Genise Woodman

Rarden,OH

Overview

24
24
years of professional experience

Work History

Accounts Receivable Cash Apps Representative

Cintas
Milford, OH
02.2016 - Current
  • Assist field partners with missing customer payments.
  • Create pivot tables to assist with research, payment posting.
  • Effectively monitor the 13A inbox for remittances of future payments to partners, and save them to the Customer Spreadsheets.
  • Work on new tickets, and monitor tickets reassigned back to work.
  • Post payments out of FEBA to assist with post-processing.
  • Post payments of high-dollar payments that originally were placed on the payer if remittance is provided.
  • Escalate bank error issues.
  • Update tickets each morning if they are not resolved.
  • Answer general questions from the field.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.

Teller Retail Banker

Woodforest Bank
West Union, Ohio
03.2014 - 09.2015
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Identified transaction errors when debits and credits did not balance.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Maintained confidentiality of bank records and client information.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Explained account information to customers in detail as needed.
  • Balanced cash drawers on a daily basis.
  • Maintained accurate records of all transactions and customer interactions.

Flight Attendant

Comair Airlines
Cincinnati, OH
12.2000 - 09.2012
  • Helped passengers feel comfortable by providing requested items and answering questions.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Followed safety, passenger and supply pre-flight checklists.
  • Verified levels of food, beverage and flight supplies before boarding new passengers.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Adhered to company policies regarding security measures and protocol at all times.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Verified boarding passes and passports for all passengers.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Greeted passengers, answered questions, and directed them to their seats.

Education

Bachelor of Science - Psychology

Kennesaw State University
Kennesaw, GA
08-1999

Skills

  • Communication skills
  • Attention to detail
  • Problem solving
  • Organizational skills
  • Payment posting
  • Research and due diligence
  • Accurate payment posting

Timeline

Accounts Receivable Cash Apps Representative

Cintas
02.2016 - Current

Teller Retail Banker

Woodforest Bank
03.2014 - 09.2015

Flight Attendant

Comair Airlines
12.2000 - 09.2012

Bachelor of Science - Psychology

Kennesaw State University

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Genise Woodman