Genise Woodman
Rarden,OH
Overview
24
24
years of professional experience
Work History
Accounts Receivable Cash Apps Representative
Cintas
Milford, OH
02.2016 - Current
- Assist field partners with missing customer payments.
- Create pivot tables to assist with research, payment posting.
- Effectively monitor the 13A inbox for remittances of future payments to partners, and save them to the Customer Spreadsheets.
- Work on new tickets, and monitor tickets reassigned back to work.
- Post payments out of FEBA to assist with post-processing.
- Post payments of high-dollar payments that originally were placed on the payer if remittance is provided.
- Escalate bank error issues.
- Update tickets each morning if they are not resolved.
- Answer general questions from the field.
- Maintained positive working relationship with fellow staff and management.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Teller Retail Banker
Woodforest Bank
West Union, Ohio
03.2014 - 09.2015
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Identified transaction errors when debits and credits did not balance.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of bank records and client information.
- Provided exceptional customer service while accurately processing routine transactions.
- Verified amounts and integrity of every check or funds transfer.
- Explained account information to customers in detail as needed.
- Balanced cash drawers on a daily basis.
- Maintained accurate records of all transactions and customer interactions.
Flight Attendant
Comair Airlines
Cincinnati, OH
12.2000 - 09.2012
- Helped passengers feel comfortable by providing requested items and answering questions.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Followed safety, passenger and supply pre-flight checklists.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Adhered to company policies regarding security measures and protocol at all times.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Verified boarding passes and passports for all passengers.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Greeted passengers, answered questions, and directed them to their seats.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA08-1999
Skills
- Communication skills
- Attention to detail
- Problem solving
- Organizational skills
- Payment posting
- Research and due diligence
- Accurate payment posting
Timeline
Accounts Receivable Cash Apps Representative
Cintas
02.2016 - Current
Teller Retail Banker
Woodforest Bank
03.2014 - 09.2015
Flight Attendant
Comair Airlines
12.2000 - 09.2012
Bachelor of Science - Psychology
Kennesaw State University