Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Genishka Boneu

Kissimmee,FL

Summary

Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Overview

4
years of professional experience

Work History

JetBlue Lodge
Kissimmee, FL

Barista
05.2023 - Current

Job overview

  • Operated cash registers and handled cash and card transactions.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.

JetBlue Lodge
Kissimmee, FL

Food and Beverage Supervisor
04.2023 - Current

Job overview

  • Trained and coached staff on proper food handling techniques, customer service skills, and product knowledge.
  • Maintained accurate inventory of all products, supplies, equipment, and resources needed for operations.
  • Ensured all safety protocols were being followed at all times.
  • Managed employee scheduling to ensure adequate staffing levels during peak times.
  • Resolved customer complaints promptly in a professional manner.
  • Evaluated staff performance on an ongoing basis providing constructive feedback where necessary.
  • Conducted quality assurance audits of kitchen staff performance to ensure accuracy in orders and customer satisfaction levels.
  • Ensured compliance with health department regulations regarding food safety standards.
  • Developed training materials for new employees on proper kitchen procedures and safety protocols.

JetBlue Lodge
Kissimmee, FL

Food and Beverage Cashier
03.2021 - Current

Job overview

  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
  • Maintained an efficient workflow by restocking supplies as needed throughout the day.
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
  • Memorized or referenced readily accessible information to relay to customers.
  • Maintained cleanliness of dining area by wiping down tables and chairs between customers' visits.
  • Worked closely with kitchen staff to ensure prompt delivery of food orders on time.
  • Performed opening and closing duties such as counting money, balancing registers, and reconciling discrepancies.
  • Managed cash register operations accurately and efficiently, including processing payments and issuing receipts.
  • Processed refunds and exchanges in a timely manner when needed per company policy.
  • Resolved any payment issues promptly using problem solving techniques.
  • Organized the inventory room by stocking shelves with new items from deliveries.
  • Verified that customers received correct change during transactions at the register.
  • Greeted guests warmly upon arrival and provided menus for their review.
  • Handled all customer complaints in a timely manner while upholding company policies.
  • Maintained high standards of customer service during high-volume, fast-paced operations.

Education

Cadets
Kissimmee, FL

High School Diploma
04.2021

Skills

  • Beverage Preparation
  • Guest Satisfaction
  • Dining Area Cleaning Supervision
  • Organize Supplies
  • Cash Register Counting
  • Work Station Assignments
  • Work Schedule Creation
  • Service Training
  • Customer Service

Timeline

Barista

JetBlue Lodge
05.2023 - Current

Food and Beverage Supervisor

JetBlue Lodge
04.2023 - Current

Food and Beverage Cashier

JetBlue Lodge
03.2021 - Current

Cadets

High School Diploma

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