Summary
Overview
Work History
Education
Skills
Timeline
Server

Genna Ashley

Waverly,TN

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Colton's Steakhouse. Proven ability to enhance guest satisfaction through effective communication and multitasking. Experienced in cash handling and inventory management, consistently fostering a welcoming environment that encourages repeat business.

Overview

6
6
years of professional experience

Work History

Server

Colton's Steakhouse
05.2024 - 02.2025
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Managed multiple tables efficiently, ensuring timely delivery of food and beverages.
  • Trained new staff on menu items, service standards, and operational procedures.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions.
  • Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
  • Developed knowledge of menu items to provide informed recommendations to guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Sales Associate

Walmart
09.2022 - 06.2024
  • Delivered exceptional customer service to enhance shopping experience and drive sales.
  • Assisted customers with product selection, providing knowledgeable recommendations based on needs.
  • Maintained organized store displays to facilitate product visibility and accessibility.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
  • Monitored inventory levels, restocked shelves, and reported discrepancies for timely resolution.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Server/Assistant Bartender

Scotts Pizza Kitchen/Tavern
01.2021 - 05.2022
  • Assisted servers with timely delivery of food and beverages, ensuring exceptional guest experiences.
  • Maintained cleanliness and organization of dining areas to uphold restaurant standards.
  • Collaborated with kitchen staff to expedite order preparation and minimize wait times.
  • Supported inventory management by restocking supplies and conducting regular checks for freshness.
  • Engaged with guests to address inquiries and enhance overall satisfaction during dining experience.
  • Trained new staff on operational procedures, contributing to team efficiency and service quality.
  • Greeted customers warmly to provide exceptional customer service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.

Carhop/Crew Member

Sonic DriveIn
09.2018 - 01.2022
  • Managed customer orders and ensured timely delivery with accuracy and efficiency.
  • Provided friendly and efficient service, enhancing customer satisfaction and repeat business.
  • Trained new team members on operational procedures and safety guidelines.
  • Coordinated workflow to maintain smooth operations during peak hours.
  • Implemented process improvements to reduce wait times and enhance service quality.
  • Oversaw cash handling procedures to ensure accuracy and accountability.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.

Education

Peabody High School
Trenton, TN
05-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Quick learner
  • Cleanliness and hygiene
  • Goal-oriented mindset
  • Dependability
  • Stock replenishment
  • Customer support
  • Loss prevention procedures
  • Store maintenance
  • Merchandise restocking
  • Sales floor sanitation
  • POS terminal operation
  • Cash drawer management
  • Handling complaints

Timeline

Server

Colton's Steakhouse
05.2024 - 02.2025

Sales Associate

Walmart
09.2022 - 06.2024

Server/Assistant Bartender

Scotts Pizza Kitchen/Tavern
01.2021 - 05.2022

Carhop/Crew Member

Sonic DriveIn
09.2018 - 01.2022

Peabody High School
Genna Ashley