Summary
Overview
Work History
Education
Skills
Timeline
Generic
Genna Bowling

Genna Bowling

Operations Manager
North Highlands,CA

Summary

Results-oriented manager with 10 years of experience leading sales and front-end teams. Dedicated to team development for employee engagement and growth. Skilled in coordinating administrative tasks for seamless departmental operations. Utilizes strategic planning and team management to achieve organizational goals. Proven track record of implementing process improvements to boost efficiency and productivity.

Overview

18
18
years of professional experience

Work History

Administrative Department Manager

Lowe’s
01.2012 - Current
  • Responsible for leading the team to provide the best possible customer experience through coaching, monitoring, addressing behaviors, recognition, accountability, and communicating and collaborating with all leadership members to ensure that the store meets service, safety, and operational expectations.
  • Front-end scorecard rank was consistently at the bottom of the district, coached and trained head cashiers on effective training techniques with cashiers. Developed a metrics-driven culture with SMART customer service. Increased scorecard ranking to top 5.
  • Manage time cards in and close payroll. Monitor payroll spending and ensure adherence to payroll targets.
  • Educate and help employees with benefit selections.
  • Write effective schedules.
  • Conduct interviews and assist with hiring process and onboarding of new employees.
  • Research and maintain all accounting records of cash overages and shortages.
  • Maintain financial records, oversee supply budgets, and manage all exchange accounts.

Home Entertainment Supervisor

Circuit City
02.2007 - 03.2009
  • Responsible for training and developing staff to provide great customer service while maximizing sales. Collaborated with the Store Manager to ensure the department was merchandised to company standard. Ensure cycle counts were completed regularly to maintain inventory accuracy.
  • High volume of open box/clearance merchandise. Created display space to showcase merchandise and increased clearance sales.
  • Low attachment sales in wire and cables. Educated employees on demonstration techniques that showed value to customers, increasing sales in wire and cables by 20%.
  • Last in the district in installed sales. Trained employees on installation sales pitches, becoming the number one team in the district.

Education

A.S. - Business Administration

American River College
Sacramento, CA
05.2027

Skills

  • Team leader
  • Kronos
  • Event planner
  • District Mentor
  • Talent seeker
  • Problem Solver
  • Staff training and development
  • Employee engagement
  • Meeting coordination
  • Document management

Timeline

Administrative Department Manager

Lowe’s
01.2012 - Current

Home Entertainment Supervisor

Circuit City
02.2007 - 03.2009

A.S. - Business Administration

American River College

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