Genna Bradley
Knoxville,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Events Coordinating Manager
Lighthouse Event Center
02.2024 - Current
- Negotiated favorable contract terms with vendors to secure competitive pricing while maintaining quality standards.
- Streamlined operations by implementing efficient project management systems and communication channels.
- Ensured timely execution of all wedding/event day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of event /wedding decorations and supplies.
- Designed detailed timelines for each wedding or event, ensuring clear expectations were set and met by all parties involved.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Worked closely with clients to develop personalized wedding/ event plan that fit within budget.
- Utilized advanced organizational skills to manage multiple weddings and/or events simultaneously while maintaining high-quality results.
- Scheduled appointments with potential clients to discuss wedding/ event plans.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Developed comprehensive checklists for each stage of the planning process ensuring no detail was overlooked.
- Increased client satisfaction by efficiently coordinating wedding/event details and maintaining seamless communication with vendors.
- Coordinated with vendors in securing necessary supplies and services for wedding/ event.
- Developed creative solutions for last-minute changes or challenges that arose during the planning process.
Bar Tender/Bar Manager
Jimmers BBQ
03.2016 - 07.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed cash and bar revenue during special promotions or sporting events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Decreased waste, following strict recipes and drink measurement protocol.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Improved and applied social media marketing strategies to increase patronage.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Increased bar revenue through development and marketing of featured cocktails.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Bar Tender /Night Manager
Mingle Sports Bar
01.2020 - 12.2020
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Observed and monitored store's security cameras to reduce retail crimes.
- Organized shift meetings to communicate and resolve issues for night operations.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth sports bar operations.
Server Shift Leader/bar Tender
Applebee's Grill + Bar
03.2012 - 05.2015
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Managed food resources, memorized orders and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Checked identification for minimum age for sale of alcoholic beverages.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Server/Bar Tender
Remmington Steak House
05.2008 - 05.2012
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Science - Dental Hygiene
Colorado Mesa University
Grand Junction, CO05.2007
Skills
- Patron Rapport
- Task Delegation
- Technical understanding
- Business Analysis
- Meeting facilitation
- Food and Beverage Management
- Aloha POS
- Classic Cocktails
- Safe Serving Knowledge
- Alcohol Ordering
- Reconciling Cash Drawers
- Sales Expertise
- Guest Satisfaction
- Suggestive Selling
- Health Code Compliance
- Cash Register Operation
- Anticipating Guest Needs
- Liquor, Beer and Wine Knowledge
- Attending Multiple Customers
Timeline
Events Coordinating Manager
Lighthouse Event Center
02.2024 - Current
Bar Tender /Night Manager
Mingle Sports Bar
01.2020 - 12.2020
Bar Tender/Bar Manager
Jimmers BBQ
03.2016 - 07.2022
Server Shift Leader/bar Tender
Applebee's Grill + Bar
03.2012 - 05.2015
Server/Bar Tender
Remmington Steak House
05.2008 - 05.2012
Bachelor of Science - Dental Hygiene
Colorado Mesa University
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