Genna Hoggins
Emory,TX
Summary
Versatile Senior Sales Associate highly effective at applying excellent planning, time management and customer service abilities to challenging sales targets. Well-versed in developing and deepening customer relationships to build loyal base.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Shift Leader
Kim's Convenience Stores
Emory, TX
09.2023 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection and answered any inquiries.
- Operated cash register, accepted payments, and returned correct change to customers.
- Organized stock shelves and displays in order to promote sales.
- Cleaned store area, including checkout counter and display shelves.
- Checked expiration dates on all merchandise before stocking shelves.
- Processed returns and exchanges of merchandise per company policy.
- Balanced daily cash drawer by counting money, checks, and credit cards.
- Verified that all prices were accurate for each item purchased.
- Ensured compliance with health regulations by following all safety procedures when handling food items.
- Stocked inventory according to established guidelines.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, security practices.
- Performed general housekeeping duties such as sweeping floors, taking out garbage.
- Followed proper sanitation procedures when handling food items.
- Collected cash, check and credit card payments from customers and balanced cash drawer after each shift.
- Resolved customer complaints and concerns with courteous, friendly and caring approach.
- Maintained clean, customer-focused environment in-store to deliver exceptional customer experiences.
- Checked and verified vendor deliveries for order accuracy and product quality.
- Delivered prompt, efficient and courteous customer service to create loyal, repeat business.
- Processed cash and credit payments for gasoline, food and other merchandise.
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
- Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Checked personal identifications during alcohol and tobacco sales.
Senior Sales Associate
Harbor Freight Tools USA
Rockwall, TX
07.2020 - 09.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Independent Contractor
Door Dash
Dallas, TX
02.2018 - 12.2020
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Navigated local streets and highways with ease using GPS system.
- Analyzed customer address to determine best route for timely delivery.
- Maintained positive relationships with customers to promote further business opportunities.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Documented time of delivery to record completion of order.
- Collected tips from customers through hands-free electronic methods.
- Maintained vehicle according to company and state safety requirements.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Recorded weekly hours and mileage for accurate payment.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Kept accurate logs of all deliveries and trips.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Recorded deliveries and daily sales transactions.
Shift Manager/Key Holder
Dollar General
Emory, TX
02.2011 - 09.2014
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Maintained store and maintained appearance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Operated cash register.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Signed for incoming shipments in manager's absence.
- Monitored sales floor to prevent product loss and item damage.
- Developed good working relationships with store leadership and sales personnel.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Replenished retail merchandise and displays to deliver strong visual presentation.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Set up visually appealing promotional displays.
- Responded to safety and loss prevention incidents.
Lifestyles Department Manager
Hastings Entertainment Inc
Greenville, TX
05.2002 - 12.2010
- Stayed up to date on entertainment market trends and available offerings.
- Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.
- Entered and updated customer information in system using customer relationship management tools to keep information current.
- Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Researched out-of-stock items to find additional inventory in other store locations.
Education
Associate of Arts - Photography
Art Institute of Dallas
Dallas, TX05.1995
High School Diploma -
Whiteface High School
Whiteface, TX05.1988
Skills
- Product Knowledge
- Customer Service
- Upselling and Cross-Selling
- Verbal and Written Communication
- Brand Promotion
- Merchandise Displays
- Friendly and Outgoing
- Product Merchandising
- Tactful Conflict Resolution
- Opening and Closing Procedures
- Flexible Schedule
- Cash Handling Accuracy
- Product Recommendations
- Customer Care
- POS Operation
- Cash Handling
- Inventory and Stocking
- Pricing and Labeling
- Positive Customer Experience
Timeline
Shift Leader
Kim's Convenience Stores
09.2023 - Current
Senior Sales Associate
Harbor Freight Tools USA
07.2020 - 09.2023
Independent Contractor
Door Dash
02.2018 - 12.2020
Shift Manager/Key Holder
Dollar General
02.2011 - 09.2014
Lifestyles Department Manager
Hastings Entertainment Inc
05.2002 - 12.2010
Associate of Arts - Photography
Art Institute of Dallas
High School Diploma -
Whiteface High School
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