Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Genna Lauver

Genna Lauver

Charlotte,NC

Summary

I am a proactive professional who excels in client relationships, completing tasks efficiently, and constantly multi-tasking. Demonstrating the ability to increase customer connection, client satisfaction, and loyalty through service excellence is consistently my goal. My strong time management skills, work ethic, adaptability, and problem-solving abilities ensure success in challenging scenarios and a fast-paced sales environment. With these strong capabilities, I have contributed to significant growth in the client base and revenue in my previous position.

Overview

9
9
years of professional experience

Work History

Executive Sales Assistant

Lewis Hyman, Inc
Charlotte, North Carolina
11.2022 - 07.2025
  • Runs daily sales reports (NetSuite) for assigned accounts and submits to sales
  • Works with the appropriate departments to solve any roadblocks preventing orders from being shipped.
  • Sets up and attends meetings for sales.
  • Communicates and coordinates internally to do what is needed to solve customer issues.
  • Professionally and proactively engages directly with major customers, as needed.
  • Creates and leads projects/program launches by using timelines, identifying accountability, action steps, deadlines among customers, sales logistics, suppliers and other functional departments
  • Prepare customer presentations, including quotations, price lists, pro formas, and other related documentation.
  • Prepare customer setup forms and build new items in portals or on websites for publishing
  • Utilize procedures to gain new item specifications and facilitate item creation in internal system (Netsuite)
  • Lead the role in internal customer implementations by gathering agreements, terms, how-to-do-business guides, rep setup forms, credit applications, insurance forms, bank information, filling out account profile sheet, and setting up and facilitating kickoff meetings.
  • Creates, maintains, and publishes customer price lists.
  • Tracks and updates all price changes/adjustments and communicates both internally and externally
  • Maintains designated customer portals, distributes important customer announcements internally, monitors scorecards, and performs site maintenance.
  • Requests images and videos from marketing for customer requests and updates to be made.
  • Attends customer webinars to keep sales updated on all happenings with the customer.
  • Maintains all account documentation and files for assigned accounts.
  • Submit all sample orders to customer service and ensure orders get processed and samples are mailed
  • Provides information from item specification and marketing sheets to reps so items can be published on e-com sites (Data from Syndigo)
  • Prepares and executes travel arrangements.
  • Performs store and online audits, price comps.
  • Pulls sales reports from the internal system (Netsuite) as requested, monthly/yearly for sales and sales reps.
  • Performs standard administrative functions such as scanning, printing, mailing, and copying.
  • Gathers overstocks and discontinued items from each business unit manager, updates the current inventory, produces sales sheets, and distributes the sales and closeout sheets to customers.
  • Coordinates, organizes, and manages the planning, execution, and follow-up of trade shows.
  • Builds and publishes itineraries for sales trips to see customers or for incoming visits.
  • Maintains a professional and organized office, orders supplies, and answers phones.

Sales Administrator

Lewis Hyman, Inc
Charlotte, North Carolina
03.2018 - 02.2022
  • Runs daily sales reports (AS400) for assigned accounts and submits to sales
  • Sets up and attends meetings for sales.
  • Prepare customer presentations, including quotations, price lists, pro-formas, and other related documentation.
  • Prepare customer setup forms and build new items in portals or on websites for publishing
  • Utilize procedures to gain new item specifications and facilitate item creation in internal system (AS400)
  • Lead the role in internal customer implementations by gathering agreements, terms, how-to-do-business guides, rep setup forms, credit applications, insurance forms, bank information, filling out account profile sheet, and setting up and facilitating kickoff meetings.
  • Creates, maintains, and publishes customer price lists.
  • Updates all price changes/adjustments and communicates internally
  • Maintains designated customer portals, distributes important customer announcements internally, and performs site maintenance.
  • Requests images and videos from marketing for customer requests and updates to be made.
  • Attends customer webinars to keep sales updated on all happenings with the customer.
  • Maintains all account documentation and files for assigned accounts.
  • Submit all sample orders to customer service
  • Provides information from item specification and marketing sheets to reps so items can be published on e-com sites (Data from Syndigo)
  • Prepares and executes travel arrangements.
  • Performs store and online audits, price comps.
  • Pulls sales reports from the internal system (AS400) as requested, monthly/yearly for sales and sales reps.
  • Performs standard administrative functions such as scanning, printing, mailing, and copying.
  • Gathers overstocks and discontinued items from each business unit manager, updates the current inventory, produces sales sheets, and distributes the sales and closeout sheets to customers.
  • Coordinates, organizes, and manages the planning, execution, and follow-up of trade shows.
  • Builds and publishes itineraries for sales trips to see customers or for incoming visits.
  • Maintains a professional and organized office, orders supplies, and answers phones.

Real Estate Broker

Berkshire Hathaway HomeServices
Charlotte, North Carolina
02.2016 - 09.2018
  • Managed real estate transactions from initiation to close.
  • Preparing market analysis statistics and bid presentations for buyers and sellers.
  • Negotiated between sellers and buyers over property pricing and settlement deals.
  • Gave buyers physical and virtual tours of properties.
  • Monitored fulfillment of purchase contract terms.
  • Analyzed housing markets and identified potential buyers.
  • Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
  • Reviewed final real estate transactions and accurately reconciled funds.
  • Supported real estate transactions, helping buyers and sellers navigate the closing processes.

Education

Some College (No Degree) -

Wytheville Community College
Wytheville, VA

Superior School of Real Estate
Charlotte, NC

Skills

  • Relationship management
  • Knowledgeable in Oracles NetSuite
  • AS400 proficiency
  • Office 365 proficiency
  • Customer portal proficiency (RetailLink, Stibo, VendorGateway, etc)
  • Multitasking expertise
  • Conflict resolution
  • Team collaboration
  • Customer service
  • Time management
  • Sales reporting (Creating Pivots in Excel)
  • Organizational skills
  • Strong work ethic

Affiliations

When on personal time I enjoy jogging, participating in 5K races, working out, spending time with my family and my two Goldendoodles. I enjoy relaxing at the beach in the summer months and skiing in the mountains in the winter. I love to try new things and keeping active. One unique thing about me is I have an Esthetics licenses to perform facials and other types of skin and beauty practices. I am always looking to gain knowledge and skills to better my character and be a more well rounded individual.

References

References available upon request.

Timeline

Executive Sales Assistant

Lewis Hyman, Inc
11.2022 - 07.2025

Sales Administrator

Lewis Hyman, Inc
03.2018 - 02.2022

Real Estate Broker

Berkshire Hathaway HomeServices
02.2016 - 09.2018

Some College (No Degree) -

Wytheville Community College

Superior School of Real Estate

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Genna Lauver