Summary
Overview
Work History
Education
Skills
Timeline
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Genna Marble

Clearfield

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task, while still keeping a positive and enjoyable work space.

Overview

2
2
years of professional experience

Work History

Shift Manager

Taco Bell
08.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively giving tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Managed daily tasks such as answering phones, maintaining inventory levels to ensure smooth operations.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cashier/Customer Service Cashier

Walmart
06.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Northridge High School
Layton, UT
05.2023

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Staff Motivation
  • Punctual and Reliable
  • Handling Customer Complaints
  • Team Development
  • Delegating Work
  • Flexible Schedule
  • Sales Strategies
  • Staff Supervision
  • Inventory Management
  • Priority management

Timeline

Shift Manager

Taco Bell
08.2023 - Current

Cashier/Customer Service Cashier

Walmart
06.2022 - 08.2023

High School Diploma -

Northridge High School

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Genna Marble