Genna Scholten
Fort Worth,TX
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Showroom Sales Associate
Johnny Was
2019.09 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Processed sales transactions accurately, maintaining meticulous financial records for the company''s accounting department.
- Handled customer inquiries professionally, resolving issues promptly to ensure satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Established rapport with clients, leading to an increase in return customers and referrals.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers with financing options when necessary, expediting the sales process while ensuring affordability for all parties involved.
Merchandise Specialist
Maverick Fine Western Wear
2023.10 - 2024.02
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Implemented loss prevention measures to minimize shrinkage and protect store assets from theft or damage.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints while resolving issues.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Increased overall store attractiveness by organizing shelves, displays, and signage according to Maverick's guidelines.
- Contributed to event marketing, sales and brand promotion.
- Updated pricing and signage to complete product displays and educate customers.
Showroom Associate
Consuela
2017.06 - 2019.09
- Enhanced customer satisfaction by providing personalized assistance in selecting products and offering design advice.
- Greeted customers and prospects upon showroom entry.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Utilized strong interpersonal skills when interacting with customers from diverse backgrounds while maintaining a friendly demeanor.
Education
Bachelor of Science - Interior Design
Texas Tech University
Lubbock, TX12.2015
Skills
- Attention to Detail
- Goal-oriented mindset
- Flexible Hours
- Building Customer Loyalty
- Friendly and Helpful
- Ability to Lift 40 pounds
- Merchandise Receiving and Handling
- Computer Proficiency and Microsoft Office
- Organization
- Effective negotiation
- Goal-Driven
Timeline
Merchandise Specialist
Maverick Fine Western Wear
2023.10 - 2024.02
Showroom Sales Associate
Johnny Was
2019.09 - Current
Showroom Associate
Consuela
2017.06 - 2019.09
Bachelor of Science - Interior Design
Texas Tech University
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