Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Genna Simpkins

Portland,OR

Summary

Experienced software professional with a strong background in coding, technical training, and business development. Adept at leading training sessions, creating educational materials, and mentoring teams to elevate technical skills and improve overall performance. A driven entrepreneur who has successfully launched and managed a business, demonstrating a strong understanding of product development, operations, and growth strategies.

Overview

5
5
years of professional experience

Work History

DTC Customer Service Coach

On Inc.
Portland, OR
04.2024 - Current
  • Develop, design, and update training materials, including presentations, guides, and e-learning modules, to ensure comprehensive training for DTC customer service representatives.
  • Facilitate onboarding sessions and training workshops for new DTC hires, ensuring they are equipped with the knowledge and skills to succeed in their roles.
  • Provide one-on-one coaching and feedback to customer service employees, identifying areas for improvement and developing tailored learning plans.
  • Collaborate with team leaders and managers to identify training needs and performance gaps, adjusting training programs accordingly to meet department objectives.
  • Monitor and assess the effectiveness of training programs, gathering feedback from participants and making necessary improvements to enhance learning outcomes.
  • Stay up-to-date with industry trends, tools, and best practices to continuously improve training content and delivery methods.
  • Support cross-functional initiatives and help integrate product knowledge into customer service practices to ensure a seamless customer experience.
  • Track and report on training completion, employee performance, and progress, providing insights to leadership to drive continuous improvement.

Automated Test Developer and Customer Support Team Member

Virscidian
03.2020 - 04.2024
  • Company Overview: Virscidian is a software company that focuses in mass spectrometry, chromatography, enterprise solutions, scalability, and automated data interpretation to deliver end to end analytical software solutions that mimic and extend natural laboratory workflows
  • Team lead of the automated test department
  • Responsible for developing and writing code for automated tests using JavaScript to test any upgrades and flesh out future releases to ensure smooth transitions void of bugs
  • Assists customers with the sale of and installation of our software
  • Interact with customers on a daily basis and responds to any needs or questions they have regarding our software
  • Arrange and organize appointments between developers and clients
  • Virscidian is a software company that focuses in mass spectrometry, chromatography, enterprise solutions, scalability, and automated data interpretation to deliver end to end analytical software solutions that mimic and extend natural laboratory workflows

Business Innovator and Marketing / Event Coordinator

Venture Chocolate and Wines
Boone, NC
01.2021 - 11.2021
  • Visionary of company launch and to create a business plan for the company
  • Fostered outside relationships with business partners in the local community and maintained the production of sales with those partners
  • Administrated social media pages including Instagram, Facebook, and company website
  • Created logo and multiple graphic design projects to represent the company using Adobe Illustrator
  • Scheduled and organized photoshoots and interviews with local magazines and news agencies
  • Behind the scenes made chocolate from scratch (bean to bar)
  • Developed menu and recipe for restaurant side of business
  • Fostered relationships with suppliers to develop purchasing agreements

Education

Bachelor of Arts - Philosophy and Religious Studies

Appalachian State University, College of Arts & Sciences
Boone, NC
12.2019

Skills

  • JavaScript coding
  • Adobe Illustrator
  • Proficient in Excel
  • Software Installation
  • Event Planning
  • Professional Writing, Editing, and Public Speaking
  • Team and Project Management
  • Product Management and Branding
  • Graphic Design Experience
  • Social Media Digital Marketing

Hobbies and Interests

Prison Fellowship, SLC, UT, 11/2022 to 06/2023, Prison Fellowship, Portland, OR, 07/2023 to Present, Snowboarding, Running, Climbing, Mountain Biking, Photography

Timeline

DTC Customer Service Coach

On Inc.
04.2024 - Current

Business Innovator and Marketing / Event Coordinator

Venture Chocolate and Wines
01.2021 - 11.2021

Automated Test Developer and Customer Support Team Member

Virscidian
03.2020 - 04.2024

Bachelor of Arts - Philosophy and Religious Studies

Appalachian State University, College of Arts & Sciences

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Genna Simpkins