GENNA SIMPSON
Veterinary Technician
San Tan Valley,AZ
Summary
Motivated individual with experience in animal care, exotic care and handling, veterinary medicine, customer service, managment and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Veterinary Technician
Ironwood Animal Hospital
San Tan Valley, AZ
04.2024 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Collected patient biopsies and blood samples for laboratory analysis.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
Aquatics Specialist
Petco
08.2023 - 01.2024
- Improved water quality through diligent monitoring, chemical balancing, and proactive maintenance procedures.
- Diagnosed and recommended appropriate treatment for sick fish and marine life.
- Dipped or bathed animals with appropriate applications to control parasites.
- Increased store revenue by selling additional pet care accessories to customers.
- Educated customers about proper care and maintenance for their new family members.
- Assisted customers in selecting the appropriate supplies based on their needs and preferences.
- Organized seasonal promotions which generated increased interest in new product offerings.
- Contributed to team success by meeting individual sales goals regularly while supporting colleagues'' efforts.
- Enhanced customer satisfaction by providing expert advice on animal care and overall expertise.
- Collaborated with team members to create visually appealing and informative product displays.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Maintained a clean and organized sales area, promoting an enjoyable shopping experience for customers.
- Conducted engaging in-store workshops on various pet care topics, attracting new clientele.
- Established rapport with clients through friendly interactions and extensive knowledge of the industry.
- Boosted sales with effective merchandising strategies that highlighted top-selling products.
- Explained details regarding current store promotions, sales, and special events to customers.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
- Stocked merchandise, clearly labeling items, and arranging according to store lay out.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained clean facilities by implementing thorough cleaning protocols, reducing the risk of disease transmission among pets.
- Established strong relationships with clients through clear communication, trust-building, and consistent followup.
- Increased client retention through exceptional customer service, leading to positive reviews and recommendations from satisfied pet owners.
- Managed inventory of pet supplies, ensuring adequate stock levels while minimizing waste.
- Conducted regular safety inspections of facility, addressing any potential hazards promptly to maintain a secure environment for both pets and staff.
- Streamlined daily operations for increased efficiency and better pet care management.
- Handled customer complaints professionally while working towards swift resolutions that satisfied all parties involved.
- Monitored animal behavior closely for signs of stress or discomfort, adjusting their surroundings accordingly to promote relaxation and contentment.
- Facilitated successful adoptions by matching potential adopters with compatible pets from our facility.
- Enhanced client satisfaction by providing personalized and attentive pet care services.
- Trained team members on proper handling techniques, ensuring safe interactions with all pets.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Addressed customer concerns promptly with empathy and professionalism while working towards mutually satisfactory resolutions.
- Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
- Advised clients on proper nutrition plans tailored specifically to their pets'' unique dietary needs.
Client Service Representative
Queen Creek Veterinary Clinic
Queen Creek, AZ
03.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Veterinary Technician
Queen Creek Veterinary Clinic
03.2023 - 04.2024
- Restrain animals, including a variety of avian and exotics, to protect veterinarians and fellow technicians from potential harm.
- Clean and disinfect exam areas, clinical treatment areas, hospital equipment, and kennels to prevent diseases and control odors.
- Monitor, administer medications to and document changes in condition for animals in our care.
- Greet pet owners, answer the phones and go over available services, outlined costs and offered services within our hospital.
- Answer owner animal health questions and advise on best care practices.
- Record symptoms and document medical observations to inform treatment decisions.
- Triage incoming patients to determine treatment needs and urgency of care.
- Process new patients and update client records with key information using standardized registration systems and encrypted databases.
- Manage medical intervention and therapy for animals in collaboration with veterinarian.
- Interact with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Maintain detailed records of animal health care and diagnostic treatments.
- Perform fecal examinations, urinalysis and bloodwork.
- Obtain patient history from owners and perform physical examinations.
- Collect and prepare specimens for laboratory testing.
- Assist veterinarians with radiographs and ultrasounds.
- Educate clients on nutrition, preventive health and other animal care.
- Administer vaccinations and injectable medications to variety of animal species.
- Train and mentor other veterinary staff in procedure and protocol of the hospital.
Customer Service Representative
Voya Financial
02.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers in navigating company website.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Veterinary Assistant
Banfield Pet Hospital
11.2019 - 10.2022
- Restrained and stabilized animals during examination and treatment to prevent injuries
- Organized operating room ahead of procedures and assisted veterinarians during surgeries
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress
- Trained new veterinary staff on office procedures and requirements
- Documented and tracked treatment activities
- Supported veterinarians in disease management and mitigation procedures
- Operated radiographic and ultrasound equipment
- Assisted veterinarians in examining animals
- Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
Customer Service Coordinator
Banfield Pet Hospital
11.2019 - 10.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings
- Maximized revenue by proactively building and managing key customer relationships
- Consulted with customers regarding needs and addressed concerns
- Reconciled accounts, posted daily entries and conducted financial analysis.
Associate Shift Leader
Petsmart
10.2018 - 11.2019
- Assisted general manager with operations game plan and company work flow
- Delegated tasks to employees and monitored activities and task completion
- Supervised, trained and led employees to maintain productivity and top notch customer service
- Positioned staff in key areas throughout shift to optimize store productivity
- Coordinated daily shift changes to facilitate tasks and handle special jobs and make sure work flow was at max efficiently
- Coordinated inventory receiving and restocking
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents
- Generated reports to assess performance and adjusted workflows to realign with target numbers through out the day
- Documented production levels, materials used and store incidents to keep management informed of daily activities and inventory order necessities
- Resolved customer complaints and reported issues to senior management
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance work flow
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Established team goals, reviewed employee work and mentored team members to improve performance
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Upheld company standards and compliance requirements for operations and cleanliness
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Completed opening and closing duties at the start and end of each shift change.
Store Manager
Jiffylube
10.2013 - 10.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Resolved customer problems by investigating issues, answering questions and helping where needed
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives with my team
- Strengthened work flow productivity by hiring, managing and developing the best fit applicants for each open position
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Education
Associates of Applied Animal Science -
Penn Foster Career School
No Degree - Veterinary Technology And Science
HIPPO Academy
Scottsdale, AZManagement And Leadership Certification -
JL University
01.2024
Skills
- Exotic, Avian and Small Animal Restraint
- IV Catheter Placement
- Pre-Anesthetic Preparation
- Computer Skills
- Organizational Skills
- Customer Service
- Management and Leadership Skills
- Teamwork Skills
- Labs and Sample Retrieval
- Radiology
- Fluid and Vaccine Administration
- Client Education
- Creating Treatment Plans
- Intravenous Injection
- Physical Examination
- Medical History Collection
- Wound Treatment
- Suture and Staple Removal
- Diagnostic Sampling
- Dietary Recommendations
- Medication Dispensing
- Medication Administration
- Animal Behavior Observation
- Treatment Administration
- Intramuscular Injection
- Vital Sign Collection
Additional Information
- I have rescued and fostered for multiple different rescues from cats and dogs to exotics.
- I volunteered at Liberty Wildlife helping rehabilitate and care for different avian species and other types of Arizona native wildlife for preparation to release.
- I have a huge passion for helping people and making peoples day. You never know what someone else could be going through.
- I have lots of management and team leading experience.
- I have over eleven years of customer service under my belt.
- I have a passion for learning all technology or even just learning in general.
- I am currently working at a Wildborne Critters on the side where I am responsible for over all exotic pet care and the building of different kinds of fully bioactive habitats for all kinds of different pets.
Animal Rescue and Rehabilitation
I have had a passion for animals of all kinds my whole life. Growing up I have always had animals around me and it is still very true to this day. One of the greatest sayings I go by is "Love the unlovable things". I have owned and rescued all kinds of animals through the years including furry ones, scaled ones, 'creepy crawly' ones and even naked ones. I always refer to any animal in my care as my child or foster child. No matter how small, they are family to me. I have volunteered at many rescues helping to find forever homes, rehabilitate back to full heath or even give them all of the love I can give until it is their time to go. I have volunteered at places such as Liberty Wildlife cleaning up after, feeding and caring for the avian guests in their care. I would help prepare food and report how much they had eaten each rotation while also reporting to the heading team if any sicknesses or health concerns were to arise during each of my walk throughs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Veterinary Technician
Ironwood Animal Hospital
04.2024 - Current
Aquatics Specialist
Petco
08.2023 - 01.2024
Client Service Representative
Queen Creek Veterinary Clinic
03.2023 - 01.2024
Veterinary Technician
Queen Creek Veterinary Clinic
03.2023 - 04.2024
Customer Service Representative
Voya Financial
02.2022 - 08.2022
Veterinary Assistant
Banfield Pet Hospital
11.2019 - 10.2022
Customer Service Coordinator
Banfield Pet Hospital
11.2019 - 10.2022
Associate Shift Leader
Petsmart
10.2018 - 11.2019
Store Manager
Jiffylube
10.2013 - 10.2018
Associates of Applied Animal Science -
Penn Foster Career School
No Degree - Veterinary Technology And Science
HIPPO Academy
Management And Leadership Certification -
JL University
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