Summary
Overview
Work History
Education
Skills
Certification
Special Events
References
Volunteer Experience
Timeline
Generic

Gennaro Caianiello

Orlando,Florida

Summary

Hardworking Student offering various talents as an experienced retail merchandiser with a demonstrated track record of enhancing store sales through strategic product placement and visually captivating displays. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Associate

Orlando Magic Amway Center
09.2023 - Current
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.

Retail Associate

Orlando City Soccer (Fanatics)
08.2023 - Current
  • Promoted to Lead Retail Associate – January 2024
  • Train and supervise new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Retail Supervisor

Fanatics, Miami Marlins
03.2021 - Current
  • Trained and oriented associates to maximize team performance.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.

Assistant Retail Manager

Florida Panthers Hockey Club
04.2022 - 08.2023
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Streamlined inventory management for increased efficiency and improved product availability.
  • Implemented strategies focused on increasing store sales and customer satisfaction.

Attraction Attendant

Universal Studios
08.2020 - 07.2021
  • Promoted to Attraction Operation Trainer, March 2021
  • Managed crowd control effectively, ensuring a pleasant experience for all guests visiting the attraction.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Monitored passengers and ride operations and enforced safety regulations.

Education

Business Administration/Marketing

Broward County College

Skills

  • Team Leadership
  • Customer Service
  • Detail Oriented
  • Responsible for large sums of cash
  • Fast paced Environment
  • Verbal and written communication
  • Reliable and Responsible
  • Store operations optimization

Certification

  • Word
  • Excel
  • Powerpoint

Special Events

  • 2023 NHL All-Star Game, Retail Supervisor, over 2 million dollars
  • 2023 World Baseball Classic, Retail Supervisor, over 4 million dollars
  • 2023 Caribbean Series, Retail Supervisor, over 1.5 million dollars
  • 2023 Various Concerts, Merchandise Specialist, Sunrise, Florida

References

  • Robyn Feinstein, Fanatics, Head of Retail Operations, (305) 527-1949, RFeinstein@fanatics.com
  • Ryan Cavanagh, Florida Panthers, Director, Retail Operations, (954) 835-7026, cavanaghr@floridapanthers.com

Volunteer Experience

Camp Counslor, City of Broward County

Timeline

Retail Associate

Orlando Magic Amway Center
09.2023 - Current

Retail Associate

Orlando City Soccer (Fanatics)
08.2023 - Current

Assistant Retail Manager

Florida Panthers Hockey Club
04.2022 - 08.2023

Retail Supervisor

Fanatics, Miami Marlins
03.2021 - Current

Attraction Attendant

Universal Studios
08.2020 - 07.2021

Business Administration/Marketing

Broward County College

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Gennaro Caianiello