Gennaro Fasano
Wesley Chapel
Summary
Dynamic Shift Leader at Jersey Mikes with a strong commitment to customer service and team leadership. Successfully trained new employees and resolved customer issues, enhancing satisfaction. Proficient in cash handling and POS software, while fostering a positive team culture that promotes growth and development. Flexible and dedicated to achieving operational excellence.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
1
1
year of professional experience
Work History
Shift Leader
Jersey Mikes
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Wiregrass Ranch High School
Wesley Chapel, FL06-2024
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service commitment
- Flexible schedule
- Strong verbal and written communication
- Training assistance
- Customer service management
Timeline
Shift Leader
Jersey Mikes
12.2023 - Current
Wiregrass Ranch High School
Similar Profiles
Charlotte MelvageCharlotte Melvage
Cashier/Sandwich Prep at Jersey MikesCashier/Sandwich Prep at Jersey Mikes
Abigail McCrackenAbigail McCracken
Team Employee at Jersey MikesTeam Employee at Jersey Mikes
Reed DouthitReed Douthit
Crew Member at Jersey Mikes Submarines And SaladsCrew Member at Jersey Mikes Submarines And Salads
Lindsey CooperLindsey Cooper
Team Member at Jersey MikesTeam Member at Jersey Mikes
Jhoanna Ordonez-WhiteJhoanna Ordonez-White
Accounts Receivable Specialist at B&F Johnstone SupplyAccounts Receivable Specialist at B&F Johnstone Supply