Gennaro Palmieri
Colonie,NY
Summary
Accomplished Service Manager at Meyer's RV Superstores, recognized for enhancing operational efficiency and customer satisfaction. Demonstrated expertise in diagnostics analysis and staff development, achieving significant expense reductions while upholding high-quality service standards. Proficient in leadership and negotiation, consistently driving business performance and fostering team excellence.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service Manager
Meyer's RV Superstores
Clifton Park, USA
11.2022 - 08.2024
- Managed service, parts and warranty departments.
- Coordinated and assigned tasks to various teams.
- Conducted quality control inspections upon project finalization.
- Managed the scheduling of deliveries.
- Collaborates with service advisors and shop foreman to maintain efficient workflow.
- Balances financial ledgers.
- Developed budget-friendly strategies to reduce expenses.
- Manage building upkeep and yard repair.
- Maintains consistent communication with customers.
Operations Manager
Gttoyz
Clifton Park, USA
04.2020 - 11.2022
- Manage daily activities at Marine and motorsports sales center.
- Managed scheduling for client meetings.
- Managed end-to-end handling of service work orders.
- Managed distribution of work among technical staff.
- Maintained efficient operations through timely warranty provider approvals.
- Monitored technician hours to maintain high billable rates.
- Maintains facility with the latest manufacturer tooling.
- Supervises all aspects of site maintenance.
- Contacted clients post-service to verify satisfaction.
- Provides insights to executive management on business performance.
Service Manager
Matthews school buses
Ballston Spa, USA
04.2019 - 04.2020
- Manage daily operations at full-service school bus facility.
- Oversaw scheduling of new bus deliveries for 2020 season.
- Plan and coordinate DOT inspections.
- Managed scheduling of service and warranty tasks.
- Arranged accessory installations including surveillance equipment and branding.
- Coordinating logistics to streamline delivery process.
- Manage and complete work orders.
- Verified purchase records with accounting department.
- Collaborates with HR, accounting, and service director.
- Ensured vehicles were inspected for overall completeness.
- Conduct regular client follow-ups.
Supervisor of Marine & Equipment Repair
New York State Department of Environmental Conservation
Bolton Landing, USA
01.2011 - 05.2019
- Managed operations at regional marine and equipment repair facility for the State of New York.
- Ensured compliance with D.E.C policy and expenditure regulations.
- Directed servicing activities for government-owned equipment.
- Assigned tasks with relevant components.
- Reviewed tasks for precision.
- Train technicians in troubleshooting and repair processes.
- Screened, interviewed, and hired candidates for the facility.
- Managed the payroll approval process efficiently.
- Conduct evaluations followed by writing assessments for staff.
- Enter all agency information in the MMS / POS system
- Open and submit warranty claims for reimbursement
- Set up and reconcile vendor accounts with regional headquarters
- Acquire bids for engines and all necessary operational equipment
- Inspect, set up and document new equipment upon arrival
- Set up and maintain parts inventory
Service Manager / Fixed Operations
Boat-N-RV Warehouse
West Coxsackie, USA
01.1993 - 01.2011
- Manage all service, parts, and warranty department activities.
- Established policy and procedural guidelines for departments.
- Managed logistics of deliveries for six different company divisions.
- Communicated with clients regarding service and appointments.
- Compiled and delivered operational reports to company president.
- Managed service department efficiently within budget constraints.
- Monitored open work orders and purchase orders.
- Support technicians in diagnosing and repairing ATVs, jet skis, snowmobiles, boats, trailers and motorized coaches.
- Ensured accuracy in retail and warranty work.
- Recruited and interviewed department personnel.
- Conducted performance evaluations for employees.
- Submitted payroll accurately and on schedule.
- Served as expert in service operations for legal matters.
Certified Marine Technician & Delivery Representative
Hacker Boat Manufacturing Company
Sliver bay, USA
01.2006 - 01.2011
- Performed marine system inspections.
- Built mahogany vessels from the ground up.
- Machined components to complete vessels.
- Performed pre-shipment quality control inspections.
- Managed national vessel logistics.
- Conduct orientation demonstrations for new clients.
- Managed over-the-road logistics.
Shop Foreman & Dispatcher
Northeast Acura
Latham, USA
01.1997 - 01.2000
- Dispatched and monitored daily workloads to technicians based on expertise.
- Supported technicians in troubleshooting customer units.
- Conducted thorough quality checks on all completed tasks.
- Engaged with clients post-service appointments.
- Managed both new and pre-owned vehicle deliveries.
- Oversee and ensure timely completion of all open work orders.
- Executed submission of warranty claims for reconciliation.
- Reviewed flat rate time payroll submissions for technicians and support staff.
- Assessed technician performance quality.
Education
Cert in Daily service operations -
Fred Pryor School for service and operations managers
Virginia12.1999
Not completed - Computer science
Hudson Valley Community College
Troy, NY01.1994
High school diploma or GED -
Skills
- LeadershipDealership Experience
- Staff Development & training
- Customer Relationship Management
- Service Management Experience
- Communication skills
- Diagnostics Analysis
- Automotive Repair Expertise
- Loss prevention
- Time management
- Interviewing
- Quality control
- Account reconciliation
- Human resources
- Payroll
- Sales
- Information security
- Budgeting
- Retail sales
- Marketing
- Licensed DMV inspector
- Security
- Data collection
- Negotiation
- Supply chain
Certification
- Master technician. Mercury Marine University, Laconia, New Hampshire, 11/01/21, Present
- OSHA 10, 08/01/23, 08/01/26
- Motor Vehicle Inspection License, 08/01/21, 08/01/28
- Forklift Certification 2026
Additional Information
I'm a problem solver., Thinks out of the box., Neat, organized., Honest, hardworking., Never say never spirit., People, client driven., Driven. Proactive and forward thinking.
Assessments
- Work Style: Professionalism, Proficient, 08/01/22
- Recruiting, Proficient, 08/01/22
- Workplace Safety, Proficient, 06/01/20
- Supervisory Skills: Motivating & Assessing Employees, Proficient, 08/01/22
- Work Style: Reliability, Proficient, 06/01/22
- Management & Leadership Skills: Impact & Influence, Proficient, 06/01/22
- Automotive Maintenance, Proficient, 10/01/22
- Basic Maintenance and Repair, Proficient, 09/01/22
- Work Style: Reliability, Proficient, 02/01/24
- Customer Focus & Orientation, Proficient, 02/01/24
- Warehouse Shift Leader, Proficient, 02/01/24
Personal Information
Authorized To Work: US for any employer
Timeline
Service Manager
Meyer's RV Superstores
11.2022 - 08.2024
Operations Manager
Gttoyz
04.2020 - 11.2022
Service Manager
Matthews school buses
04.2019 - 04.2020
Supervisor of Marine & Equipment Repair
New York State Department of Environmental Conservation
01.2011 - 05.2019
Certified Marine Technician & Delivery Representative
Hacker Boat Manufacturing Company
01.2006 - 01.2011
Shop Foreman & Dispatcher
Northeast Acura
01.1997 - 01.2000
Service Manager / Fixed Operations
Boat-N-RV Warehouse
01.1993 - 01.2011
Cert in Daily service operations -
Fred Pryor School for service and operations managers
Not completed - Computer science
Hudson Valley Community College
High school diploma or GED -
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