GENNEAN S WILLIAMS SHEPHERD
NEW BRUNSWICK,NJ
Summary
Accomplished Claims Specialist with a proven track record at Allstate Express Claims, adept in settlement determinations and negotiation leadership. Enhanced customer satisfaction through effective problem resolution and reduced fraudulent claims, showcasing strong analytical and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Claims Specialist Support Processor II
Allstate Express Claims
04.2008 - 10.2024
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Streamlined documentation workflow, enabling quicker claim resolution and enhancing customer satisfaction.
- Reduced fraudulent claims by implementing stringent verification processes, safeguarding company assets.
Customer Support Specialist
R M H Telemarketing
09.2005 - 04.2008
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06-1980
Skills
- Claims
- Settlement determinations
- Coverage assessments
- Negotiation leadership
Timeline
Claims Specialist Support Processor II
Allstate Express Claims
04.2008 - 10.2024
Customer Support Specialist
R M H Telemarketing
09.2005 - 04.2008
High School Diploma -
Plainfield High School
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