Gennesis Clarillo
1960 Park Ave ,NY
Summary
Dynamic professional with a proven track record in youth advocacy and behavior management, demonstrated at Catholic Guardian Services. Excelled in creating safe, supportive environments and fostering self-sufficiency among youth. Skilled in engaging customers and enhancing guest experiences, with a commitment to continuous professional development. Brings a blend of hard and soft skills critical for fostering growth and ensuring safety.
Overview
10
10
years of professional experience
Work History
Youth Care Worker
Catholic Guardian Services
06.2020 - Current
- Completed clear and concise documentation of youth behavior and actions.
- Evaluated needs of youth and outlined measures to address.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
Front Desk Clerk
Housing and Service, Inc.
03.2017 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sales Associate
T-Mobile
06.2014 - 09.2017
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree -
Hostos Community College
Bronx, NY08-2014
GED -
Graphic Arts
New York, NY03-2010
Skills
- Recreational activities
- Youth advocacy
- Mandated reporting
- Youth supervision
- Behavior management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Youth Care Worker
Catholic Guardian Services
06.2020 - Current
Front Desk Clerk
Housing and Service, Inc.
03.2017 - 04.2020
Sales Associate
T-Mobile
06.2014 - 09.2017
No Degree -
Hostos Community College
GED -
Graphic Arts
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