Gennesis Clarillo
1960 Park Ave ,NY
Summary
Dynamic professional with a proven track record in youth advocacy and behavior management, demonstrated at Catholic Guardian Services. Excelled in creating safe, supportive environments and fostering self-sufficiency among youth. Skilled in engaging customers and enhancing guest experiences, with a commitment to continuous professional development. Brings a blend of hard and soft skills critical for fostering growth and ensuring safety.
Overview
10
10
years of professional experience
Work History
Youth Care Worker
Catholic Guardian Services
The Bronx, NY
06.2020 - Current
- Completed clear and concise documentation of youth behavior and actions.
- Evaluated needs of youth and outlined measures to address.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
Front Desk Clerk
Housing and Service, Inc.
New York, NY
03.2017 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sales Associate
T-Mobile
Brooklyn, NY
06.2014 - 09.2017
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree -
Hostos Community College
Bronx, NY08-2014
GED -
Graphic Arts
New York, NY03-2010
Skills
- Recreational activities
- Youth advocacy
- Mandated reporting
- Youth supervision
- Behavior management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Youth Care Worker
Catholic Guardian Services
06.2020 - Current
Front Desk Clerk
Housing and Service, Inc.
03.2017 - 04.2020
Sales Associate
T-Mobile
06.2014 - 09.2017
No Degree -
Hostos Community College
GED -
Graphic Arts