Gennesy Jimenez
Rahway,NJ
Summary
Championed customer satisfaction improvements by delivering proactive support in high-pressure situations. Streamlined front desk operations and medical scheduling systems to drive operational efficiency. Nurtured positive client interactions in both English and Spanish, promoting a collaborative healthcare atmosphere. Aspiring to advance expertise in the medical sector with a goal of engaging more directly in patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Scheduling Coordinator
Newark Beth Isreal Hospital
08.2025 - Current
- Managed scheduling for 12 physicians across diverse specialties, including nutrition, genetics, and ENT.
- Updated patient information using Epic software to facilitate accurate scheduling. Assisted in coordinating follow-up appointments to enhance patient care. Resolved scheduling conflicts to maintain efficient clinic operations.
- Designed and implemented training materials for new coordinators to enhance skill development.
- Evaluated scheduling patterns to pinpoint opportunities for process enhancements.
- Collaborated with billing department to guarantee precise coding and prompt patient invoicing.
Legal case manager
Cohen & Bernstein LLC
12.2024 - 07.2025
- Performed research as required
- Composed and revised legal documents
- Scheduled court dates and appointments with clients
- Conducted client interviews and all client intake services
- Collected data to prepare and draft settlement packages for clients
- Processed all assigned cases according to company and client service legal agreements
Assistant consultant
Bar Consulting solutions
11.2023 - 12.2024
- Focused on innovative solutions to boost profitability
- Managed appointments and scheduled appointments for lead consultants
- Processed client intake for performed research
- Delivered strategic consulting services to improve business operations for bars and nightclubs
- Led team to exceed company goals through effective leadership, creative problem solving and operational improvements
Qualitative Assistant
Sago
01.2023 - 10.2023
- Maintain an ongoing panelist database to capture and repeat business
- Providing outstanding customer service and hospitality to all high profile clients and respondents
- Answering and direct incoming phone calls
- Aid in and maintain team atmosphere
- Communicate effectively with the client contacts to understand each need
bdc service representative
Sansone auto mall
09.2019 - 12.2022
- Maintain an ongoing customer database to capture repeat business
- Maintain working knowledge of all dealership products and services
- Answering and direct incoming phone calls
- Providing excellent client experience and promoting customer loyalty
- Manage internet service leads, respond to inquiries in a timely fashion
Education
Some College - Media and communications, hospitality
Montclair State University
Little Falls, NJ05.2023
High School Diploma -
Alexander Hamilton preparatory highschool academy
05.2019
Skills
- Demonstrated fluency in English and Spanish, facilitating effective communication across diverse audiences
- Demonstrated expertise in Epic and OneSource software applications
- Demonstrated expertise in HIPAA regulations and patient confidentiality protocols
- Mastered medical terminology to enhance communication within healthcare teams
- Executed comprehensive scheduling strategies to optimize resource allocation
- Assisted teams in utilizing Microsoft Office tools, including Excel, Word, and PowerPoint, to enhance productivity Supported document creation and data analysis to streamline workflows Aided in the preparation of presentations to effectively communicate project updates
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Facilitated effective verbal and written communication strategies to enhance team collaboration
- Oversaw calendar management to ensure seamless scheduling and coordination
- Assisted in maintaining professional phone interactions with clients and colleagues Supported team members in resolving customer inquiries effectively Facilitated clear communication through active listening and prompt responses
- Conducted comprehensive legal research to support case preparation and strategy development
Certification
- Microsoft office specialist master certification (MOS)
- Receptionist: office admin and reception skills online course
- First aid certification- American Red Cross
- CPR certified
References
- Nikolas Gomez, Bar consulting solutions- owner/lead consultant, 7324074885
- Makeda Cox, Sago Manager, 5402354825
- Lisa Geerhart, Cohen & Bernstein Senior Paralegal, 9734948510
- Debra Dawkins, Newark Beth Israel pediatric department manager , 7325226115
Timeline
Lead Scheduling Coordinator
Newark Beth Isreal Hospital
08.2025 - Current
Legal case manager
Cohen & Bernstein LLC
12.2024 - 07.2025
Assistant consultant
Bar Consulting solutions
11.2023 - 12.2024
Qualitative Assistant
Sago
01.2023 - 10.2023
bdc service representative
Sansone auto mall
09.2019 - 12.2022
Some College - Media and communications, hospitality
Montclair State University
High School Diploma -
Alexander Hamilton preparatory highschool academy