Genni Davis

• Leverage social media platforms to promote travel deals, expanding client base and engagement.
• Develop strong relationships with vendors to secure best rates and amenities for clients.
• Utilize travel planning software to research and curate personalized travel accommodations and vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
• Follow up with customers to increase customer service with travel plans.

• Guide multiple clients on market conditions, mortgages, prices, and legal requirements, enhancing transaction confidence
• Develop and execute interior design strategies, influencing buyer decisions and increasing property appeal for added value
• Produce marketing materials, contracts, and closing statements, as well as negotiate contracts and advise first-time buyers on escrow/title procedures
• Liaise with escrow companies, lenders, inspectors, and contractors to meet purchase agreements before closing
• Orchestrate new agreements and contracts by collaborating with attorneys, lenders, appraisers, and title companies for accurate processing
• Maintain understanding of real estate tax laws, local economies, income tax regulations, fair housing laws, and mortgage options, while providing reliable client advice
• Secure new business through lead generation, inquiry follow-up, and property knowledge, expanding client base
• Lead consultative real estate sales, managed marketing, client interviews, site visits, listings, and contract negotiations, and achieved high client satisfaction and successful sales closures among more than 345 transactions

• Spearheaded routine member services, focusing on relationship building, retention, product recommendations, customer needs analysis, service management, and florist training support via dozens of webinars and phone interactions
• Shaped and enforced latest strategies and initiatives to attract new members/vendors, while overseeing all aspects of engagement, retention, service management, and staff administration
• Established and tracked Key Performance Indicators (KPIs) to measure success of member services initiatives and identify areas for improvement
• Collaborated on program, project, and event budgets related to member engagement, community outreach, and communications
• Conducted and administered dozens of new client onboarding/training, managed accounts receivable, and maintained client databases to attain set customer service objectives and quality standards.

Managed information and data across various media for use and dissemination.

• Provided technical support with records, publishing, and administrative communications.
• Provided workgroup administration through planning, coordinating, and implementing administrative tasks.
• Provided office management by overseeing all office management functions.
• Provided resource control by ensuring resources were used effectively to achieve mission of IM career field, aligned with broader goals of the US Air Force and DoD.
• Complied with and adhered to all company policies and procedures to deliver high-quality work.
• Improved team collaboration through regular strategy meetings.
• Enhanced customer satisfaction by promptly resolving issues.
• Performed all other duties as needed.