Gennifer Barker
Glen Allen,VA
Summary
Dynamic Community Manager with proven success at Edwards Student Housing Management, excelling in community engagement and event planning. Skilled in vendor management and lease administration, I fostered resident satisfaction and retention through innovative marketing strategies and effective communication. Committed to enhancing community experiences and driving operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Manager
Edwards Student Housing Management
Glen Allen, VA
07.2023 - Current
- Managed resident communication through newsletters and social media platforms.
- Organized community events to foster engagement among residents.
- Assisted in leasing efforts by conducting property tours for prospective tenants.
- Developed and maintained relationships with local vendors for services and supplies.
- Addressed resident concerns promptly, ensuring satisfaction and retention.
- Collaborated with maintenance staff to coordinate repairs and upkeep of facilities.
- Implemented marketing strategies to promote property features and amenities.
- Trained new team members on community policies and procedures.
Manager, Sales and Customer Support
ePac Flexibles
Richmond, VA
04.2022 - 07.2023
- Managed daily operations of sales and customer support teams.
- Facilitated training sessions for new team members and ongoing staff development.
- Oversaw customer inquiries and ensured timely resolution of issues.
- Developed and implemented process improvements for customer service workflows.
- Coordinated with sales team to align support strategies with business goals.
- Analyzed customer feedback to enhance service delivery and client satisfaction.
- Collaborated with cross-functional teams to improve product knowledge among staff.
- Conducted regular meetings with staff to discuss progress, challenges and areas for improvement.
- Trained staff on new products, services, and procedures related to customer service operations.
Executive Assistant
Caliber Equipment, Inc.
Mechanicsville, VA
12.2018 - 04.2022
- Coordinated executive schedules and managed complex calendars for optimal time management.
- Prepared detailed meeting agendas and organized materials for effective discussions.
- Facilitated communication between departments to streamline project workflows and updates.
- Organized travel arrangements, including itineraries, accommodations, and logistics planning.
- Drafted professional correspondence and maintained confidential documents with accuracy.
- Assisted in budget tracking and expense reporting to support financial oversight.
- Implemented office procedures to enhance operational efficiency and improve organization.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Community Manager
Havens Properties
Richmond , VA
03.2017 - 11.2018
- Managed resident communication through newsletters and social media platforms.
- Organized community events to foster engagement among residents.
- Assisted in leasing efforts by conducting property tours for prospective tenants.
- Developed and maintained relationships with local vendors for services and supplies.
- Addressed resident concerns promptly, ensuring satisfaction and retention.
- Collaborated with maintenance staff to coordinate repairs and upkeep of facilities.
- Implemented marketing strategies to promote property features and amenities.
- Trained new team members on community policies and procedures.
- Responded to customer inquiries in a timely manner.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Created content for social media platforms to engage the community.
- Developed and implemented strategies to increase community engagement.
Education
MBA - Business
University of Richmond
Richmond, VA08-2024
Certificate in Paralegal Studies - Paralegal Studies
University of Richmond
Richmond, VA08-2017
Bachelor of Science - Biology
Virginia Commonwealth University
Richmond, VA12-2013
Skills
- Community engagement
- Event planning
- Property marketing
- Vendor management
- Lease administration
- Customer relationship management
- Team collaboration
- Process improvement
Certification
- CAM
- Real Estate
Timeline
Community Manager
Edwards Student Housing Management
07.2023 - Current
Manager, Sales and Customer Support
ePac Flexibles
04.2022 - 07.2023
Executive Assistant
Caliber Equipment, Inc.
12.2018 - 04.2022
Community Manager
Havens Properties
03.2017 - 11.2018
MBA - Business
University of Richmond
Certificate in Paralegal Studies - Paralegal Studies
University of Richmond
Bachelor of Science - Biology
Virginia Commonwealth University
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