Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gennifer Herndon

Grandfield,United States

Summary

Dedicated Customer Service Administrator with background in troubleshooting customer issues. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 15 years.

Overview

11
11
years of professional experience

Work History

Outpatient Medical Billing Coder

Clay County Memorial Hospital
04.2016 - 02.2020
  • Filed and updated patient information and medical records.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Updated patient financial information to guarantee accuracy.
  • Verified insurance of patients to determine eligibility.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Liaised between patients, insurance companies, and billing office.

Executive Assistant

Blueridge Trailer Sales
01.2009 - 08.2015
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Facilitated training and onboarding for incoming office staff.
  • Answered high volume of phone calls and email inquiries.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Education

Certification of Completion - Certified Outpatient Coding

AAPC
Virtual Learning
10.2023

Certificate of Completion - Clinical Administrative Assistant

University of Arlington
Virtual Learning
10.2021

Certificate of Completion - Medical Billing And Coding

Midwestern State University
Wichita Falls, TX
04.2020

Skills

  • Accounts Payable and Accounts Receivable
  • Reviewing Patient Information
  • Records Management
  • Data Entry
  • Reading Comprehension
  • Complex Problem-Solving

Timeline

Outpatient Medical Billing Coder

Clay County Memorial Hospital
04.2016 - 02.2020

Executive Assistant

Blueridge Trailer Sales
01.2009 - 08.2015

Certification of Completion - Certified Outpatient Coding

AAPC

Certificate of Completion - Clinical Administrative Assistant

University of Arlington

Certificate of Completion - Medical Billing And Coding

Midwestern State University
Gennifer Herndon