Dedicated Customer Service Administrator with background in troubleshooting customer issues. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 15 years.
Overview
11
11
years of professional experience
Work History
Outpatient Medical Billing Coder
Clay County Memorial Hospital
04.2016 - 02.2020
Filed and updated patient information and medical records.
Posted payments and collections on regular basis.
Collected payments and applied to patient accounts.
Updated patient financial information to guarantee accuracy.
Verified insurance of patients to determine eligibility.
Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Liaised between patients, insurance companies, and billing office.
Executive Assistant
Blueridge Trailer Sales
01.2009 - 08.2015
Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and responded accordingly to support executive correspondence.
Facilitated training and onboarding for incoming office staff.
Answered high volume of phone calls and email inquiries.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Education
Certification of Completion - Certified Outpatient Coding
AAPC
Virtual Learning
10.2023
Certificate of Completion - Clinical Administrative Assistant
University of Arlington
Virtual Learning
10.2021
Certificate of Completion - Medical Billing And Coding
Midwestern State University
Wichita Falls, TX
04.2020
Skills
Accounts Payable and Accounts Receivable
Reviewing Patient Information
Records Management
Data Entry
Reading Comprehension
Complex Problem-Solving
Timeline
Outpatient Medical Billing Coder
Clay County Memorial Hospital
04.2016 - 02.2020
Executive Assistant
Blueridge Trailer Sales
01.2009 - 08.2015
Certification of Completion - Certified Outpatient Coding
AAPC
Certificate of Completion - Clinical Administrative Assistant
University of Arlington
Certificate of Completion - Medical Billing And Coding