Gennifer McCloskey
Saginaw
Summary
Adept Office Manager with a proven track record at Great Lakes Gutters, enhancing customer satisfaction through exceptional service and efficient problem resolution. Mastered office administration and data entry, significantly improving document accessibility and financial accuracy. Skilled in fostering a harmonious workplace and maintaining confidentiality, showcasing unparalleled organizational skills and customer relations acumen.
Overview
16
16
years of professional experience
Work History
Office Manager
Great Lakes Gutters
04.2017 - Current
- Addressed customer concerns promptly, leading to increased satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Manager
Yeager Roofing
06.2009 - 04.2017
- Addressed customer concerns promptly, leading to increased satisfaction.
- Established streamlined procedures for document management for enhanced accessibility.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
Business Administration
Delta College
Bay City, MIDiploma -
Trinity Baptist Academy
Saginaw, MI2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Mail handling
- Human resources
- Expense reporting
- Financial accounting
- Banking operations
- Computer skills
Timeline
Office Manager
Great Lakes Gutters
04.2017 - Current
Office Manager
Yeager Roofing
06.2009 - 04.2017
Business Administration
Delta College
Diploma -
Trinity Baptist Academy
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