Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gennifer Nordfors

Toms River,NJ

Summary

Dynamic Sales Associate with proven success at Wawa Food Markets, consistently exceeding sales targets through exceptional customer service and relationship building. Skilled in cash handling and POS system operation, I foster collaborative teamwork and utilize effective problem-solving to enhance customer satisfaction and drive store performance.

Overview

11
11
years of professional experience

Work History

Sales Associate

HEB Grocery Store
11.2004 - 09.2006
  • Collaborated with team members to achieve monthly sales targets.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Conducted inventory checks regularly to support stock management and availability of products.
  • Collaborated with team members to achieve daily sales targets and maintain store operations.
  • Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
  • Maintained organized merchandise displays to promote sales and improve store aesthetics.

Sales Associate/Shift Manager

Wawa Food Markets
01.1997 - 08.2003
  • Assisted customers with product selection, enhancing shopping experience and satisfaction.
  • Maintained organized displays, ensuring merchandise was visually appealing and accessible.
  • Processed transactions efficiently, providing accurate change and receipts to customers.
  • Replenished stock regularly, preventing shortages and improving inventory management.
  • Collaborated with team members to meet daily sales goals and promote store promotions.
  • Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
  • Utilized point-of-sale systems effectively, ensuring smooth transaction processing and record keeping.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Trained new staff on operational standards, enhancing team efficiency and performance.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Associate

B&B Department Store
09.1996 - 01.1997
  • Participated in training sessions to learn about products and store policies for better service delivery.
  • Adhered to safety protocols while performing routine tasks, promoting a secure shopping environment.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.

Sales Associate

Hands Store
04.1995 - 09.1995
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized merchandise displays to promote sales and improve store aesthetics.
  • Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
  • Collaborated with team members to achieve daily sales targets and maintain store operations.
  • Conducted inventory checks regularly to support stock management and availability of products.
  • Engaged with customers to gather feedback, contributing to service improvement initiatives.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

High School Diploma -

Toms River High School North
Toms River, NJ
06.1993

No Degree - Business Management

Ocean County College
Toms River, NJ

Skills

  • Client support
  • Collaborative teamwork
  • Effective time management
  • Analytical problem-solving
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • Meeting deadlines
  • POS system operation
  • Professional demeanor
  • Retail store operations
  • Sales training
  • Payment processing
  • Strategic planning

Timeline

Sales Associate

HEB Grocery Store
11.2004 - 09.2006

Sales Associate/Shift Manager

Wawa Food Markets
01.1997 - 08.2003

Sales Associate

B&B Department Store
09.1996 - 01.1997

Sales Associate

Hands Store
04.1995 - 09.1995

High School Diploma -

Toms River High School North

No Degree - Business Management

Ocean County College

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