Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gennifer Noy

Mount Pleasant,Michigan

Summary

Friendly and people-focused professional transitioning into a new field, offering recent experience from a fast-paced medical office environment, and a degree in a healthcare field. Proven ability to manage patient interactions, scheduling, and administrative tasks with exceptional efficiency, professionalism, and kindness. Committed to delivering outstanding customer service while fostering a positive team dynamic, ready to contribute valuable skills and insights in a new role. Adaptability, quick learning, and a strong work ethic ensure readiness to excel in diverse settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Complex Autonomic Center
05.2024 - 06.2025
  • Managed front-office operations at a busy neurology clinic, including answering phone calls, scheduling and rescheduling appointments, and verifying patient information and insurance details.
  • Handled patient check-ins and check-outs efficiently, processed co-payments, and handled billing and coding tasks.
  • Organized essential medical documents, streamlining access to information for healthcare providers during appointments.
  • Reduced no-shows by starting an appointment reminder system through phone calls or text messages.
  • Processed medical insurance claims and payments.
  • Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
  • Processed all incoming referrals, on average 25 per week, from other medical specialists and documented details in patient charts.
  • Maintained accurate and confidential patient records, prepared patient charts, and ensured all necessary documentation was available for appointments.
  • Utilized electronic health record (EHR) systems for scheduling, record-keeping, and information management.
  • Ensured adherence to clinic policies, including confidentiality and HIPAA regulations, while maintaining a clean and organized reception area.
  • Facilitated communication between patients and medical staff, ensuring all messages were documented accurately and were brought to the attention of the doctor when necessary
  • Processed patient insurance information accurately while maintaining confidentiality standards.
  • Maintained organized electronic health records, improving data retrieval efficiency for clinical staff.
  • Assisted in training new reception staff on office protocols and systems

Substitute Paraeducator/ Emergency Substitute Teacher

Northshore School District
08.2023 - 06.2025
  • Work with children from grades K-12 in mid-level blended, ready-start, and learning center settings.
  • Fill various substitute roles, including a recurring position in a phonology preschool for children with articulation disorders (ages 3-5).
  • Collect and analyze data provided by staff to support and track progress on Individualized Education Program (IEP) goals.
  • Support and adapt instructional strategies for children with non-verbal autism.
  • Assist classroom teachers in delivering instruction and managing classroom activities for students in grades K-12 across various settings, including blended, ready-start, and learning centers.
  • Provide individualized support to students with diverse learning needs, including those with articulation disorders and non-verbal autism.
  • Implement and follow lesson plans and behavior management strategies as directed by the classroom teacher.
  • Adapt instructional materials and activities to meet the needs of students with different learning abilities and IEP goals.

Community Assistant

Greystar Real Estate and Property, The Accolade
04.2022 - 08.2023
  • Marketed and sold apartments at The Accolade, a newly developed student living community.
  • Collaborated with the leasing team to meet occupancy goals and ensure high resident satisfaction.
  • Repaired and cleaned vacant apartments in preparation for new move-ins.
  • Answered incoming calls from prospects, residents, and vendors, providing friendly and efficient assistance.
  • Logged accurate records of communications and interactions in the CRM system.
  • Created, planned, and scheduled community events and activities for residents.
  • Assisted in lease administration tasks, ensuring compliance with regulations and accuracy of documentation.
  • Analyzed resident feedback to identify areas for improvement in services and facilities provided.
  • Collaborated with maintenance staff to prioritize work orders, ensuring timely repairs and upkeep of properties.
  • Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
  • Maintained open communication with tenants to proactively handle questions and complaints.

Volunteer at Seattle Public Schools

Seattle Public School District
03.2023 - 06.2023
  • Tutored 2nd grade students in reading and math, implementing learning strategies recommended by the teacher.
  • Managed behaviors in children with autism, applying strategies and responses outlined in engagement.
  • Supervised children during recess and throughout various activities, ensuring safety and engagement.

Peer/Assistant for 26-Year-Old Woman with Autism

Various Locations
08.2021 - 05.2022
  • Planned recreational and educational support activities on a bi-weekly basis.
  • Provided transportation for appointments, commitments, and activities.
  • Engaged in group activities at the Alyssa Burnett Adult Life Center.
  • Maintained constant communication with parents, guardians, and caregivers.

Education

Bachelor of Science - Speech And Hearing Sciences, Education, Learning & Society (ELS) Minor

University of Washington
Seattle, WA
06-2024

Skills

  • Proficient in Microsoft Office, AtlasMD, Canvas LMS, Dragon NaturallySpeaking, Google Suite
  • Patient registration and appointment scheduling
  • HIPAA compliance
  • Payment collection
  • Electronic medical records
  • Technology proficiency
  • Telephone etiquette
  • Medical terminology
  • Referral verification

Certification

  • CITI – Human Subjects Research 2024-02-22 to 2024-02-25
  • CITI – Good Clinical Practice (GCP and ICH) 2024-09-23 to 2024-09-26
  • CITI – Clinical Trial Billing Compliance 2024-09-22 to 2024-09-26
  • HIPAA Training & Certification 2024-04-20 to 2024-04-21

Languages

English (Native)
ASL (Proficient)
Spanish (Basic)

Timeline

Medical Office Assistant

Complex Autonomic Center
05.2024 - 06.2025

Substitute Paraeducator/ Emergency Substitute Teacher

Northshore School District
08.2023 - 06.2025

Volunteer at Seattle Public Schools

Seattle Public School District
03.2023 - 06.2023

Community Assistant

Greystar Real Estate and Property, The Accolade
04.2022 - 08.2023

Peer/Assistant for 26-Year-Old Woman with Autism

Various Locations
08.2021 - 05.2022

Bachelor of Science - Speech And Hearing Sciences, Education, Learning & Society (ELS) Minor

University of Washington

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