Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager
Gennevi Macdonald

Gennevi Macdonald

Everett,WA

Summary

I have proven myself in enhancing guest experiences at Bucks All American Cafe, I excelled in customer service and effective multitasking; demonstrated ability to reduce wait times and increased quality service through task prioritization and guest relations. I've Trained new staff, taught strong leadership and communication skills, and made sure to contribute to a positive and efficient work environment. I've filled mostly Hostess positions with 3 years of experience. I've also been trained for other things such as waitress and cook, and doing so, I helped my coworkers run food to customers with few mistakes. I've had a history of handling high-volumes of customers with great and reliable service. I aim to be hardworking and passionate and I have strong organizational skills. I'm really eager to secure a entry-level position. I'm ready to help any type of team achieve company goals. I'm a fast learner, and try to perfect myself.

Overview

2
2
years of professional experience

Work History

Hostess/Waitress

Bucks All American Cafe
04.2022 - 12.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Hostess/Busser

Bobs Burgers And Brew
12.2021 - 08.2022
  • Learned first hand about how to be a good/helpful asset to a team.
  • Answered phone calls to take orders, give information (such as business hours or reservations.)
  • Seated patrons based on guest preferences and seating availability.
  • Delivered pick-up and curbside orders to guests
  • Reset and cleaned tables quickly to prepare for new customers.
  • Allowed for new working capabilities and took advantage of working at my own pace.
  • Knew how to stay out of the way while making sure not to get distracted by crowds or loud environments.
  • Worked quickly, communicated with other staff and did the best to look for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future customers.
  • Collaborated with other bussers/servers to create the most calm time during rush hours.
  • Developed respectable relationships with managers and fellow team members to support staffs success and keep a positive work environment.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Staying busy, making sure to hold value to my job and my place in the establishment.

Education

Everett High School
Everett, WA
06.2025

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Cleanliness Maintenance
  • Efficient collaboration
  • Guest Relations
  • Service prioritization
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Active Listening and Communication

Languages

Spanish
Limited Working

Timeline

Hostess/Waitress

Bucks All American Cafe
04.2022 - 12.2023

Hostess/Busser

Bobs Burgers And Brew
12.2021 - 08.2022

Everett High School

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Gennevi Macdonald