Genny Mills
Erie,PA
Summary
Dynamic professional with a proven track record at Gary Superette, excelling in customer service and teamwork. Recognized for enhancing kitchen efficiency and training staff, while maintaining high standards of food safety. Adaptable and detail-oriented, I thrive in fast-paced environments, consistently delivering quality results and fostering positive customer experiences.
Overview
2026
2026
years of professional experience
Work History
Stay at Home Mom
None Yet
06.2021 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Cook/ Customer Service
Gary Superette
09.2019 - 05.2021
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to enhance service efficiency during peak hours.
- Implemented food safety practices, reducing risks of contamination and promoting hygiene.
- Trained new staff in kitchen procedures, fostering a collaborative work environment.
- Monitored cooking times and temperatures to ensure perfectly prepared dishes consistently.
- Developed new recipes contributing to seasonal menu changes based on customer feedback.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Enhanced kitchen efficiency by streamlining prep work processes.
Machine Operator
Port Erie Plastics
2012 - 2014
- Operated and maintained machinery, ensuring optimal performance and adherence to safety protocols.
- Conducted routine inspections and troubleshooting to minimize downtime and maintain production efficiency.
- Collaborated with team members to streamline workflows, enhancing overall operational productivity.
- Trained new operators on equipment usage and safety standards, fostering a culture of continuous improvement.
- Implemented process improvements that reduced waste and increased output quality in production lines.
- Monitored machine settings and made adjustments to ensure product specifications were consistently met.
- Assisted in inventory management, tracking materials needed for efficient operation of machinery.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
Customer Service Cashier
Movie Theaters
2008 - 2013
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and support.
- Maintained organized cash register area, ensuring compliance with company policies.
- Trained new staff on cash handling procedures and customer service protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Implemented best practices for cash drawer reconciliation, improving accuracy in financial reporting.
- Collaborated with team members to improve workflow and enhance the customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
High School Diploma - Cosmology
Harborcreek
Erie, PA04.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Stay at Home Mom
None Yet
06.2021 - 08.2025
Cook/ Customer Service
Gary Superette
09.2019 - 05.2021
Machine Operator
Port Erie Plastics
2012 - 2014
Customer Service Cashier
Movie Theaters
2008 - 2013
High School Diploma - Cosmology
Harborcreek