GENELLE BOLINGER
Heiskell
Summary
Dedicated and versatile professional with of experience in customer-facing roles. Ability to handle transactions accurately and efficiently, ensuring exceptional customer service. Skilled in team leadership, training, and motivation, resulting in improved team performance. Proficient in assembly procedures, forklift operation, and mentoring new staff to achieve production goals. Possess strong technical acumen in deploying and maintaining server environments, implementing backup and recovery systems, and configuring secure firewalls. Complemented by solid educational background in CAD Solidworks, Autodesk, and machine maintenance. Known for delivering outstanding service in high-pressure environments while maintaining a positive attitude.
Overview
5
5
years of professional experience
Work History
Quality Inspector
SL Tennessee
12.2024 - Current
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Identified defects and non-conformities, documenting findings for corrective action.
- Collaborated with production teams to resolve quality issues and improve processes.
- Inspected and packaged products meticulously according to manufacturing specifications.
Server
Cracker Barrel
04.2024 - 08.2024
- Deployed and maintained a virtualized environment with a variety of operating systems, including Windows and Linux
- Implemented a backup and recovery system that allowed for quick disaster recovery in the event of a system failure
- Implemented a backup and disaster recovery plan that ensured data integrity and availability in the event of a server failure
- Configured a secure firewall to protect servers from external threats and malicious attacks
- Developed a custom monitoring solution that proactively identified and addressed system performance issues before they impacted users
- Deployed and managed web servers, application servers, and database servers according to best practices
Team member/ Team Lead/ Assembly
Tractor Supply
10.2022 - 04.2024
- Trained and mentored new assembly staff to ensure accurate and safe assembly procedures
- Led a team of assembly workers to meet production goals in a timely manner
- Developed a lead generation program that delivered a consistent flow of qualified leads to the sales team
- Trained and supervised a team of X staff members, ensuring each team member was performing to the highest standard
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
- Forklift Certified
Crew/ Shift Lead Team Member
McDonald's
03.2022 - 10.2022
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
- Trained a new crew member on best practices, resulting in improved customer experience
- Established clear roles and responsibilities for each team member, allowing for better accountability and collaboration
- Recommended menu items according to customers preferences and dietary restrictions.
- Memorized foods and drinks recipes to prepare orders with speed and accuracy.
Cashier
Food City Co.
02.2021 - 03.2022
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Operated a POS system to process payments, refunds, and exchanges
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
Education
Diploma - robotics, Auto-desk drafting
Anderson County High School
Clinton08.2022
Associates - mechanical engineering technology
Pellissippi State Community College
Knoxville01.2026
Skills
- Safe Driving Skills
- Customer Service Skills
- Blueprint Reading
- Machine Maintenance
- CAD Solidworks
- Autodesk
Timeline
Quality Inspector
SL Tennessee
12.2024 - Current
Server
Cracker Barrel
04.2024 - 08.2024
Team member/ Team Lead/ Assembly
Tractor Supply
10.2022 - 04.2024
Crew/ Shift Lead Team Member
McDonald's
03.2022 - 10.2022
Cashier
Food City Co.
02.2021 - 03.2022
Associates - mechanical engineering technology
Pellissippi State Community College
Diploma - robotics, Auto-desk drafting
Anderson County High School