GENNY I. HEFFERNAN
Human Resources Professional
East Hampton,CT
Summary
Experienced HR manager with a proven track record of developing and implementing effective HR strategies that align with business objectives. Skilled in all aspects of talent acquisition, employee engagement, conflict resolution, performance management, compensation and benefits, and HR compliance. Passionate about creating a positive and inclusive work environment that fosters employee growth and development.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
HUMAN RESOURCES GENERALIST
Hartford Hospital
Hartford, CT
05.2024 - Current
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
- Managed the system wide Internship program with the Hartford Region High Schools, hosting 40 interns annually.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and monitored employee recognition programs.
HUMAN RESOURCES SPECIALIST
Hebron Board of Education
Hebron, CT
03.2020 - 05.2024
- Coordinate and Implement employee hiring processes, including candidate recruitment; organization and follow-through of candidate interviews; verification of all required steps in employee hiring processes including initial on-boarding tasks.
- Develop detailed knowledge of all employee union contract language with regard to such sections pertaining to employee leaves of absence, non-renewal requirements, grievance proceedings.
- Administered employee benefits programs and assisted with open enrollment.
- Coordinated disability and worker compensation claims management, working closely with insurance providers to facilitate prompt resolutions for affected employees.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the school.
- Managed FMLA administration, coordinating leave requests and tracking time off for compliance purposes.
HUMAN RESOURCES GENERALIST
The Fletcher-Terry Company
Berlin, CT
03.2015 - 12.2019
- Executed payroll processing for over 150 employees, ensuring direct deposits, all tax deductions were accurately calculated and all necessary documentation was filed
- Ensured OSHA compliance by addressing safety concerns and providing appropriate safety training
- Managed end-to-end benefit administration, coordinating all processing aspects including enrollment, communication, compliance, and vendor management.
- Met with staff to resolve difficult situations related to performance and conflict management
- Managed FMLA administration, coordinating leave requests and tracking time off for compliance purposes.
- Conducted regular audits of benefit plans to identify discrepancies and maintain accuracy in records.
HUMAN RESOURCES SPECIALIST
Kenney Manufacturing Company
Warwick, RI
03.2011 - 08.2013
- Provided HR support in areas of employee relations, coaching, recruitment, performance management, training, compensation and benefits
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Ensured compliance with federal, state, and local regulations by maintaining accurate records of employee benefits plans.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices
- Served as a trusted resource for managers on how to handle sensitive situations related to employee absences under FMLA and Worker's Compensation.
- Resolved complex employee benefits issues by conducting thorough research and collaborating with relevant parties to find solutions.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport
Education
Bachelor of Science - Business Administration And Management
Quinnipiac University
Hamden, CT 01.2025 - Current
Some College (No Degree) - Human Resources Management
Johnson & Wales University
Providence, RI 01.2001 - 01.2004
Skills
Microsoft Office Proficiency
Employee Engagement Strategy
Training Program Development
Benefits Administration Proficiency
Effective Conflict Management
Timeline
Bachelor of Science - Business Administration And Management
Quinnipiac University
01.2025 - Current
HUMAN RESOURCES GENERALIST
Hartford Hospital
05.2024 - Current
HUMAN RESOURCES SPECIALIST
Hebron Board of Education
03.2020 - 05.2024
HUMAN RESOURCES GENERALIST
The Fletcher-Terry Company
03.2015 - 12.2019
HUMAN RESOURCES SPECIALIST
Kenney Manufacturing Company
03.2011 - 08.2013
Some College (No Degree) - Human Resources Management
Johnson & Wales University
01.2001 - 01.2004
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